Complaint Review: FLY INFINITE

Could I point out to the world, do NOT use Fly Infinite.  My husband and I bought two Business and First Class air tickets from Fly Infinite earlier this year to fly Thai Airways Sydney/Bangkok/Bangkok/London in August 2015.  On arrival at Sydney Mascot airport we were advised by the ground crew of Thai Airways that our tickets were suspended as they were fraudulent!  As we are both over 70 years of age we were absolutely shattered that we could not get out of Australia to commence our fully paid for 4 weeks holiday, which included, amongst other tours, a European river cruise.  We sat up all night trying to contact Fly Infinite as the time difference between Australia and the U.S.A. meant we could not initially, and for some time, speak with their staff.  Finally, after much agitation, they got us out the next day, asuring us our next leg Bangkok to London First Class was all in order. 

WRONG.  Same thing - fraululent tickets we were again told by the Thai Airways Bangkok ground staff.  More horrendous stress for us.  Finally we did get out of Bangkok in Busines Clas NOT the First Clas seats we had paid for.  Despite many, many emails to Fly Infinite on our return - as well as many unexpected and expensive cell telephone calls to Fly Infinite from Sydney and Bangkok - we are still waiting on this company to reimburse us in total for (a) the unexpected cost of a night's accommodation at a Sydney airport hotel on the night we were supposed to be flying to Bangkok, (b) the unexpected cost of many lengthy cell phone calls and (c) the difference between the First Class and Business Class fare out of Bangkok.  Of course, what price can you put on stress as a result of what Fly Infinite did to us?  I say incalculable.  I repeat, DO NOT USE FLY INFINITE.  You do so at your peril.