FlyKly Niko Klansek SCAM Takes payment but will not deliver product New York, New York
I purchased an electric bicycle from FlyKly after talking with Niko about the product, I ordered the V500 model on August 21st, 2012. The website said 3-4 delivery, however after a week and no shipment, I emailed Niko to ask where my bike was. He responded with "I will check with my carrier and get back to you". After three days of no response, I emailed him back to ask what is going on, he finally responds with a story of how it should have been delivered already and that his shipping carrier delegated the shipment to another shipper and he is unable to contact them, nor does he know where the bike is.
Another week passes, and he still doesn't respond, until finally he wrote back that he has arranged for one of his team members to pick up the bike and deliver it to me by Sept 8th the latest. It has been past september 8th, and I have yet to hear from anyone about any delivery. I even called his Barcelona, Spain store to see if I can reach him there, but the manager there also mentioned he is unable to reach Niko as they are having issues with him too.
As of right now, I have yet to hear from Niko and will be filing a report with my credit card company to get my money back.
2 Updates & Rebuttals
Niko Klansek
New York,New York,
Regarding missing products and unavailability
#3REBUTTAL Owner of company
Mon, October 14, 2013
Hello, this is Niko Klansek, founder and CEO of FlyKly. I would like to clear up some of the issues raised on this site.
Regarding user Eymon and his claims of not receiving our product: Eymon ordered a FlyKly electric bicycle in August 2012. At that point the warehouse Evatees (www.evatees.com) who was taking care of our storage and shipping requirements at the time had exactly one of our models in stock. After receiving Eymon’s order they shipped it through UPS but it has unfortunately got lost in the process of delivery.
We haven’t received notification of this misfortune from Evatees until late September and have returned the amount of purchase immediately, even before receiving insurance payment from them later in December 2012. This means the issue with Eymon has been resolved shortly after his submission on this website.
Regarding our unavailability in the past year: This was unfortunately happening in the midst of the process of opening a new FlyKly store in Barcelona, Spain, which has taken up a lot of our time. We admit we invested a lot of our energy and focus on that segment at the time and neglected other segments such as communication and customer support for which we are trully sorry.
We started this company with a team of young enthusiasts who have learned a lot since 2011. We gained a lot of experience and invaluable insight into the sales, communication and logistic processes so we’re working really hard on implementing these by creating a strong support and communication network for our customers. We sincerely wish for these two events to be exceptions and not a rule.
mike
Brooklyn,New York,
United States of America
Similar issue... in search of Niko from FlyKly
#3Consumer Comment
Tue, January 22, 2013
Eymon, We too bought (and received) a FlyKly from Niko about 1 and a half years ago and have been using the bike quite often. We had some issues that were resolved relatively quickly, but with each new time we reached out he became harder to track down until just recently he simply went dark. For the past 6 months we have not be able to contact him at all. Emails go out into the ether and phone calls to a random message service that sounds like no one is checking. Have you had any luck finding him since you posted your issue last Sep? Thanks!