Complaint Review: FNC-Citi Mortgage

Citi Mortage was using a Company called FNC for the Bi weekly set up for which I was enrolled.

I received a Payment Due notice from Citi Mortgage which included a Late fee of 27.69 .  When I asked how this could be , I am on EFT right ??  The Citi Mortgage explained that they no longer offer the bi weekly program,  There for my EFT was also cancelled.  

Let me see if I got this right you shut me down with no notice, Then try to charge me a Late Fee ?  That is correct he said.  Let me see if I got this right,  So I no longer have the Bi Weekly Advantage Plan  and I have to sign up for EFT all over again and you are going to try and charge a Late fee ??  Correct he said.

So I got him to waive the Late Fee. I would Still would Like a Bi Weekly Plan option,  Not offered any more at Citi.

Can I get a new Mortgage Co. with out any Loan origination fees ??  Any feed back would be Awesome.