Focus Nutra Intelligex, Cognitive*********** London, GB stalls delivery, refuses all refunds, read terms carefully Folcroft PA, Internet
I ordered the "free" trial on 05/20/2016 and was charged $2.97 on that date. On 07/04/2016 I was charged an additional $90.69. According to UPS tracking number 92748999916741543475342912​ a shipping label was created on 05/20/2016, but the package was not delivered to UPS until 06/07/2016, 3 days after the 14 day trial period ended. it was delivered in 4 days. It must have been "lost" in your warehouse for 19 days!
I was charged the full amount before the product was ever shipped, thus not allowing a "trial" of the product or an opportunity to cancel.
it would appear that this company thrives/survives on the initial trial order, making sure that you do not receive the product until the 14 day trial is over.
Since I used a debit card instead of a credit card I could not dispute the transaction.
1 Updates & Rebuttals
Contacted customer service
#2Author of original report
Mon, June 13, 2016
I received a form letter from nutria Focus saying that they were very sorry but I had not cancelled within the first 14 days and there was nothing that they could do about it. They did offer a token $30 inconvenience rebate out of the $90 I already spent. Which I refused. It was obvious that they were not going to do anything. So I called customer service. JV read the terms of service to me and clearly stated that regardless of when I receive the product I did not cancel within the 14 days, even though I could prove that the item was still in their warehouse and had not been tendered it for shipping. At this point I am left no other recourse than to contact my bank and have the charges reversed.