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  • Report:  #1443309

Complaint Review: Foggy windows pro Mark Hernandez

Foggy windows pro, Mark Hernandez Installed windows, one window was measured wrong, Mark called once and said a replacement has been ordered and he would contact me next week (two months ago. Never heard back, called cell phone, never called me back. I paid for a window I never received. Texas

  • Reported By:
    Epson — Aledo United States
  • Submitted:
    Thu, May 17, 2018
  • Updated:
    Sun, October 14, 2018
  • Foggy windows pro, Mark Hernandez
    Texas
    United States
  • Phone:
    972 992-8333
  • Category:

They installed windows (Glass, no frames) and screens. One window (in the garage was measured wrong and they were supposed to order another one and install ) waited two weeks and finally called, Mark Hernandez. Mark said they had ordered it and he would call me the following week to set up installation. Never heard back and now he does not return my calls. Works with a subcontractor named Mesquite glass. No number.

2 Updates & Rebuttals


marcus

Aledo,
Texas,
United States

foggy windows

#3Author of original report

Sun, October 14, 2018

I will now recommend Foggy Windows. The windows they installed look good and I have had no problems with them.


marcus

Aledo,
Texas,
United States

Everything is OK now, Mark Hernadez made good on his work and I am now satisfied.

#3Author of original report

Wed, October 03, 2018

 Mark Hernandez (foggy Windows) finally called and explained why we had a communication problem. He fnished the garage window and everything is ok now. The job is complete and done satisfactorly.

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