Folawn's Day Spa Ripoff ruined hair color damaged my hair gave company 2nd chance and I was still charged no apology owner was not sincere the day I was upset with the results of there service I asked for a manager and I was told that no one was there The second time I came back I was informed that it was going to be at no charge and the owner changed her mind My hair is damaged and dry I am still unsatisfied San Antonio Texas
It was my second visit to Folawn's. My hair stylist I was placed with allowed my hair to turn orange/reddish color. She placed some solution to remove the orange and placed me under the dryer where it burned my scalp. She then put some toner in it which left it a brassy color and my highlights were a grayish color. I am 27 yrs. old I have no gray hair yet. I was vary upset and was told to come back and get it fixed. That shouln't have been necessary if it was done correctly the first time. Came back since I was told over the phone that it would be corrected at no charge, and met the owner she then told me I was mis-informed and needed to pay. I have dry damaged hair now, I am still unsatisfied with the service, the owner and stylists. I didn't feel like I was treated better the 2nd time around either. There were no apologies, no concerned words from the owner and not even at least a discount. The owner is Terry Folawn and Lisa Michelle was the hair dresser that ruined my hair!!!!!!!!!!!
I was told that this co. has been around for 10 years. I wonder if there are others like me? I would appreciate any help with this matter.
Mary
san antonio, Texas
U.S.A.
1 Updates & Rebuttals
Terry
San Antonio,Texas,
U.S.A.
Guest satisfaction
#2REBUTTAL Owner of company
Tue, October 12, 2004
Mary had received hair color from our salon and was unhappy with the results. We insure client satisfaction and a manager did indeed let her know that we would be happy to correct the matter at no additional cost.
Mary requested no payment until she was satisfied. Where as our policy is payment is due at time of service rendered, we allowed Mary to leave that day and return the following week to pay for services upon satisfaction.
Mary was not an existing client of ours and we had no prior relationship with her, so by allowing her to leave without payment we took a business risk.
Mary called the day of her next appointment and asked about payment to redo her color. The receptionist informed her that we don't charge for redo color, not knowing Mary had not paid for her service the first time. Upon Mary's arrival the owner herself spoke to Mary and apologized for the inconvenience.
She assured Mary that she would only be charged for the initial service and not charged for any additional color that needed to be done. Mary then spoke to the owner about her conversation with the receptionist. The owner then informed Mary that had she paid for the first service, as our policy states, she would not be paying that day. With the completion of her appointment
Mary told the owner that she was very pleased with her hair color and inquired about hair products. (This act was all recorded on our front desk surveillance camera.) In our business, inquiries about product shows trust and satisfaction with the service received.
Again, The Day Spa @ Folawn's does guarantee guest satisfaction. We apologize for any inconvenience this may have caused Mary.