FONTANA SUMMIT PETSMART DON'T USE THE GROOMER HERE!!!! Fontana, California
They did not disclose the extra charges associated with removing minor matting. And I mean MINOR! When I confronted the girl who helped me (droopy eyed brunette) she was rude about it claiming that she did. She most certainly did not! I had to get a manager involved to formally complain about this employees poor attitude. Use one of the other local groomers. They may cost a hair more, no pun intended, but the job you'll get is much better. They cut my English Springer like a Cocker Spaniel to add insult to injury. This in-store groomer stinks!!
1 Updates & Rebuttals
TK
USAPlease....
#2UPDATE Employee
Sun, October 16, 2011
I've got one thing to say. Minor matting to you clients means major matting. Plain & simple. I'm a groomer & so NOT a fan of my company but we get all kinds of people like you stating "Minor" matting. I don't know what that moron groomer told you but here's the thing about mats. If you bathe your dog/cat & it's matted, it gets worse. The worse it gets, the worse it hurts the pet. The they end up chewing & scratching then it goes as far as ripping the mats out themselves & possibly tearing the skin in the process. All you have to do is BRUSH YOUR DOG! Or don't get a long haired dog. I don't understand pet parents. The groomer should have talked the matting fees over with you but that's no excuse for neglecting to brush your "minor" mated dog.