Complaint Review: FONTANA SUMMIT PETSMART

I took my German Shepherd to Petsmart in Fontana (Summit) for routine grooming. I made an appointment almost two weeks in advance for 9 a.m. the day of the appt. I took my dog in on time, everything was fine. She had a little to eat that morning, but thats it. The groomer said that she should be done by noon. I never got a phone call at noon, so I decided to give them until 1:00. I called at 1:00 only to hear that they were having a hard time with her, so they would need until 3.

I thought this was very weird but I figured that they were the professionals, so I would just rely on them. At 3, no call, 4...no call, finally at 5:00 I called and a lady said that she wasn't dry just yet!!

I was furious. My dog had been there since 9:00 that morning, probably scared senseless, locked up in a cage. I drove down there and the entire staff was working on other pets. I asked about the status of my dog, and one of the groomers said "She is giving us a hard time and doesn't want to dry off", then she added " Do you now have her bathed often?"

Now I was mad, I have taken her to that location twice before, with no problems. Come to find out, she had been locked up all day, with a dryer in her face. I immediately asked to speak to a manager. The manager came out with my dog, soaking wet. It seemed as if they had just bathed her right before I got there!

I grabbed her and walked out. The manager came after me apologizing. I didn't want to hear it. They lied, kept my dog locked up without food, and insulted me in front of a line of customers. The manager offered me a free grooming for the future. my response "Stick it up your a**".

K
FONTANA, California
U.S.A.