Complaint Review: Foodland - Pupukea Oahu

On Friday Jan 27 of this year at a supermarket in Pupukea, Oahu (north shore about a mile from Waimea Bay) I entered local supermarket chain store called Foodland. As a local person, I have been shopping there for years. Well on that afternoon, I stopped off to get something for dinner, specifically fried chicken. Its cheaper than KFC and the flavor isn't that bad. Well, I bought a 10pc box fried chicken thighs, it was on sale for I think 10 or 11 dollars (I have to check the receipt). Well I took it home that evening, a friend and I ate about a couple of pieces each, then while I was consolidating the remain pieces in a smaller container,  I came a across a fried chicken piece with a white and dark discoloration. After closer inspection, it appear to have a tail at what appear to be a body, I thought, its a small rat or mouse. I vomited into the garbage can, it was so gross...ewwww. I took pictures of it. The thing is that the following morning, I took the box back to that Foodland store at Pupukea at 6:30am (about just when they had opened). I asked to speak to the manager, so I can report this finding and file complaint and / or incident. He or she was not available at that time--very strange! They told me that she will be in about 7am, so I waited until then. They took pictures at that time, I showed them my receipt, I gave them my name and phone number. At 7am the manager had not arrived, she was picking up vienna sausage at a nearby store in Laie. I waited and waited. I was feeling queasy, I had already waited about an hour. I decided to leave and I took the box of chicken--with the "piece" with me. I would have expected the manager to call me that morning or that afternoon--no...no call. Maybe the next day...no! I have no idea what may have happened to the other pieces of chicken that may have mingled with this "piece" that I had received--whether they pulled them or not. I did not receive a call from someone from the company until Monday morning. And that is only after I called their corporate office to report the incident. Since then they have been asking for the piece back...so that they can "ANALYZE" it. If you seen pictures of this piece of chicken, there is a mouse or rat fried into the breading--it is so obvious. It is so funny, that the actual store called me back on Wednesday the following week asking me to bring the piece in. Conversations with the management, they claim it could be a part of the chicken, their insurance company is trying to say that they are not responsible, it is their supplier, and that they don't bread chicken at their store. This is not true, I have seen it and discussions with employees also indicated that they do bread their own food. Although they do have breaded chicken from the same supplier, it is difficult to determine which piece is which because they look apparently the same. It appears that their insurance company is trying to displace blame upon a supplier; however, a conversation with their representative, I stated their employee sold me the this apparently tainted item, to displace blame on to a supplier that the company has a contract product from appears silly and insulting to me. The question is that after I reported this to the store, did they continue to sell fried chicken that morning? or the evening or morning before? Or did they disregard this as a one time deal? Did any other customer buy chicken from this store during that week? I cannot say if they did or did not, the only thing I can say is that I was sold a piece of fried chicken thigh with what it seems to be a mouse or small rat fried into the breading.

Since the onset of this incident, it appears to take at first tangential attitude towards my incident, and later almost a dismissive attitude.  This attitude appears to be in light of that other than vomiting after the realization of the piece of chicken, I did not go to the hospital for any physical harm but seeing the photos of the piece of chicken, anyone would be grossed out over this piece mingling with other pieces that have eaten. I want people to be the judge of the pictures. I dont want the company to analyze this piece of chicken because I dont trust them. And since the cutbacks in our state health department, the immanency of my incident is not apparent; therefore, other than reporting this incident to them, they didnt even ask to see to the piece in question.  At last notice, the company is still trying to get me to turn over the piece of chicken back to them. There last letter states that they are afraid of degradation of the itemit will not degrade it is in a freezer, double wrapped in its original box, with the remaining pieces for when there is an agreed upon equitable resolution between myself and the company.