Complaint Review: footbal lticket net

Lies and Deceit! DO NOT TRUST!

I was planning a once-in-a-lifetime trip to Spain with my husband and two sons, and the thing they most wanted to do was to see a live Real Madrid game. I wanted to have tickets secured ahead of time, and the only way I could find to do that was through re-sellers like Football Ticket Net, but they all say that they only guarantee tickets in pairs, and I was very concerned about being separated from my non-Spanish-speaking family during the game. I emailed Football Ticket Net about the possibility of getting all 4 seats together, and they assured me that all I had to do to get the seats together was to put in the comments that I was travelling with children.

I did precisely as instructed. However, when we received the tickets (Friday evening before a Saturday game), they were NOT together. They weren't even close-- they were 5 sections apart and couldn't even be walked between! When I called to try to have it fixed, I got only voice mail... their offices only open 9-5 Mon-Fri despite serving weekend games and not delivering tickets ahead of time. I emailed and left a voice message, but got no reply. It wasn't just me, either-- while trying to find people to change seats with me so I could unite my family, I came across a Danish family in the exact same boat. They too had been promised seats together and had then been abandoned with separate seats.

Football Ticket Net didn't even have the decency to contact me the next business day to apologize or offer recompense. THREE business days later, after I started leaving negative reviews, I finally got an email from them saying it was “a very serious matter”… and asking me to provide copies of my tickets to prove my allegation.  As if they didn’t know what tickets they gave me!  As if two of the “tickets” weren’t actually season pass cards that had to be immediately returned, and probably weren’t legal to begin with!  As it happens however we had taken photos of the tickets, so that we’d know where the other half of our family was.  I sent that in… and heard nothing.  When I threatened to go back to my negative reviews they finally answered, offering a 10% refund in compensation… but only for two of the four tickets.  Somehow in their twisted cheapskate minds, only two of my four tickets were not in the promised group of four.  I pointed out the idiocy of this, but they would not budge from their paltry offer… and that was after having to prod them several times to respond.

In short-- broken promises, priceless moments ruined, pitiful follow-through, and laughable compensation.  Shame on you, Football Ticket Net!