FOOTLOCKER PHILADELPHIA DOESNT CARE IF EMPLOYEES STEAL FROM CUSTOMERS!!
I AM ONLY DOING THIS BECAUSE I CONTACTED FOOTLOCKER AND THEY SEEM TO NOT CARE. A BORED CUST SVC PERSON TOLD ME THEY WILL PROBABLY JUST FILE MY STORY AWAY FOR FUTURE REFERENCE..
WELL, I LOST MY VISA CHECK CARD ABOUT 3 WKS AGO..
A WK LATER, I FOUND OUT THAT SOMEONE USED MY CARD AT A FOOTLOCKER LOCATION IN PHILADELPHIA, PA (CHELTEN AVE LOCATION) AND PURCHASED $1100.00 WORTH OF GOODS....A LOT OF SNEAKERS, BOOTS, JERSEYS FOR ONE PERSON. THIS PURCHASE CLEARED MY CHECKING ACCOUNT.
I AM NOT RICH AND IT IS NOT FUNNY TO LOSE $1100.00 IN ONE GO. ANYWAY, MY BANK FOUND OUT FOR ME THAT ALL PURCHASES WERE MADE THE SAME DAY, AT THE SAME LOCATION JUST MINUTES APART. ALSO, MY CARD WAS KEYED IN AND IT SWIPES!!! PHILA. POLICE, MY BANK AND FAMILY AND FRIENDS SEEM TO THINK A CASHIER MUST HAVE BEEN INVOLVED SINCE THE BACK OF MY CARD STATES "PLEASE ASK FOR I.D". I THOUGHT THIS WAS A GOOD SECURITY MEASURE, LITTLE DID I KNOW, FOOTLOCKER DOESNT CARE ABOUT THIS.
NOW I HAVE WORKED IN RETAIL BEFORE AS A CASHIER SUPV. AND HAVE CAUGHT C/C FRAUD BEFORE WHILE DOING CASH REPORTS AND SEEING THE SAME CARD BEING USED FOR MULTIPLE PURCHASES THE SAME DAY. WOULDNT SOMEONE HAVE FOUND THIS STRANGE AT THAT LOCATION? NOT IF THEY WERE INVOLVED I GUESS.
IT WOULD BE DIFFERENT AT A DEPT STORE MAYBE, BUT $1100.00 WORTH OF GOODS AT A FOOTLOCKER??? HOW MANY PAIRS OF SNEAKERS CAN YOU BUY, THREE MINUTES APART FROM EACH OTHER? ANYWAY, MY BANK IS INVESTIGATING THIS FOR ME AND MONEY HAS FINALLY TEMPORARILY BEEN CREDITED TO MY ACCOUNT...NOW YOU WOULD ASK ME, WHY ARE YOU COMPLAINING?
I AM DOING THIS BECAUSE I WAS STILL ROBBED, FOOTLOCKER EMPLOYEES EITHER ROBBED ME OR NEGLECTED TO DO THEIR JOB, WHICH WOULD HAVE BEEN MAKING SURE THEY ASKED THE THIEF FOR I.D (UNLESS THEY KNEW
HIM/HER). AND, I WANT TO MAKE SURE THIS DOESNT HAPPEN TO ANYONE
ELSE, THOUGH I CANT GUARANTEE THIS BEING AT FOOTLOCKERS MERCY.
WELL, THIS HAS RESULTED IN ME FEELING VIOLATED, MAD, UPSET, ETC.
AND I CANT EVEN GET A STINKING APOLOGY FROM THIS COMPANY...
I'M NEVER GOING IN ANY FOOTLOCKER AGAIN TO SPEND ANY MONEY, SINCE
THEY WILL USE IT TO PAY THE NEGLECTFUL IDIOTS THEY HIRE...
FOOTLOCKER DOESNT CARE, PEOPLE!!!!
2 Updates & Rebuttals
Zachary
Oshkosh,Wisconsin,
U.S.A.
They don't even check ID
#3Consumer Suggestion
Thu, December 11, 2008
I've made multiple purchases with credit cards for years and every vendor I go to doesn't check my Id. No wonder Fraud is so prevalent and the fastest growing crime in this country.
Anonymous
Tracy,California,
U.S.A.
oh my...
#3UPDATE EX-employee responds
Sun, September 14, 2008
NEVER put "see id" on the back of a credit card. Unless it is an Amex card, embossed name does not count.. Signature does. If you put see id... they will check the id of the person that is there and who by then has signed your card. Doesn't do much good, and a credit card is actually NOT valid without a signature. I worked for this company 20 years and have seen a lot of attempted fraud. The most common is a credit card that is fake but has an actual account number embossed on front. These cards will not scan, but will have the thief's name and sometimes actual picture on front. Checking id will not help. I have also seen many where they have somehow transposed a different account number onto their (the thief's) credit card. Meaning, when you scan the card, a different account will be charged. The only way to catch this is to compare the numbers on the card to those that show up on the screen. In your situation... the first scenario is most likely the case and I will tell you why. Their system cannot accept a manual entry unless a swipe attempt actually occurred. You said your card swiped. If your card was there, they would have no reason to manually enter the transaction. It would be easier for the cashier to scan and keep going. Also, with every manual entry, the cashier has to do a hard copy of the card to complete the transaction. If they skipped this step, if would be WAY to obvious that they were involved. Why not just swipe the card and leave no trail leading back to them?? At any rate, proper procedure it to contact your bank and they will submit the necessary paperwork to the company (Footlocker) to do a credit card draft retrieval. It has to be done this way. I understand your frustration, but Footlocker cannot just reimburse you. It is the credit card company that does. If Footlocker is found not complying with acceptance procedures, they will reimburse your bank, not you. Your bank is who you should be dealing with. No one can do much for you at a store level, unless you filed a police report, in which case Footlocker associates may give the police a physical description to the police, that is all.