Complaint Review: Force Factor

Purchased an advertised free trial offer from Force Factor.  Initially paid for shipping & handling to try their product.  Received their product and about a month latter noticed a $75 charge on my bank account.  At first did not recognize the charge, but then recognized the name Force Factor.  I knew I had not authorized this charge or at least knowing did not authorize this charge. 

I went back to the free trial offer website and saw the fine print whereby when ordering their trial offer I was signing up for a subscription to receive a monthly supply for $75.  I had to put on reading glassed to read the fine print.   

I immediately called the company, they went through their speech of you signed up for the subscription.  I said fine I now see the fine print, but cancel it.   The customer rep. canceled the subscription and emailed me a cancellation email and email on returning the 1st monthly supply they had just charged me for.  

I returned the supply back un-opened with the original tracking # validated by the post office as good for returning the product.  Two months had gone by and no refund, what a surprise.   I decided to call the company and inquire.  Talked to the rudest customer service rep. I think I have ever spoken with.  

I inquired about the refund.  The customer rep. told me at first they had never received the payment.  I told the customer service rep. yes you did.  He put me on hold  for a couple of minutes and came back and the first thing he asked  rudely are you still there?  I said yes, he then went on to say that they had never received the product back and they could not issue a refund.  I told him that I had the tracking number and the receipt where I had paid to send it back,  he just kept saying they never received it, then he said it was my responsiblility for not canceling the subscription.   I the customer rep.  if your company would make it where you can read it I would not have ordered the product.   At this point this was going no where and wasting my time.  I told the customer rep. this is a waste of time and he tried to keep me on the phone longer to argue his point.   I just hung up the phone.

This company has very bad business practices.  I do not know how it stays in business.  I tried the trial product and it seemed to help me.   I found another product for a lot cheaper off the shelf that works just as good.  I might have continued using their product if they did not have sleezy business practices.  After I that bad customer service experience I will never buy anything from this company again no mater how good their products may be.