Ford/ Mercury 3.8 Engine Head Gasket Failure
Ford issued a recall for 1994 Mercury Sable cars with the 3.8 engine due to head gasket failure. I took my vehicle to the local Mercury dealor to have it checked and was told the gasket was not leaking at this time and thus a repair could not be made.
My 94 Sable has 61,400 miles on it and I have since been told by mechanics not employed with Ford that the gasket may not fail until 70,000, 80,000, 100,000 etc. However, according to Ford the problem must appear by February of 2001 in order for the repair to be made at Ford's exspense.
I phoned Ford and explained my dissatisfaction with this situation. Ford knew there was a problem with these engines and yet continued to put them in their cars. Because my car does not yet have enough miles on it, for the gasket to fail I feel I am being ripped off and left with a $1500.00 repair when it does fail. I am also fearful to drive my car on a long trip for fear this engine could fail at any time.
There are many Ford/Mercury owners in the same situation. Perhaps together we can place pressure on Ford to fix these engines at THEIR expense.
I informed Ford I will continue to advocate for the repair of my engine and will not purchase another Ford product in the future and will suggest to others not to buy a Ford vehicle.
1 Updates & Rebuttals
The Great Thorn
Scottsdale,Arizona,
Ford Big Shot's Email list and phone numbers for consumers who feel Ripped Off By a Ford dealer
#2Consumer Suggestion
Wed, October 23, 2002
So you feel that a Ford dealer has Ripped You OFF. Try this Hat on for size.
William CLay Ford who is Henery Ford's Great grandson says that quality is JOB ONE. Why don't you email him directly at Wford@ford.com and tell him how you feel.
Ask him to also check to see if the Ford dealer that you bought from is a "Blue Oval" dealership.
William C. Ford says that he wants to turn Ford Motor Corp around. I say SHOW ME!
I FEEL a FALSE SENCE OF HONESTY is in the AIR!
Now If I were you, I would email Ford's big shots and ask the same questions. Here are is a list of names and phone numbers and EMAIL ADDRESSES. call a few and ask for their fax number and "FIRE AWAY" If I were you Anne I would Print a copy of this and KEEP it. These contacts might come in helpful one day.
You want to know why I FEEL you can't get the below contact info? I will tell you what I FEEL you can't get the below contact informantion.
Because I FEEL that Ford Motor Corp aswell as many other car makers know, That they know that they are going to build some cars and trucks that will have some trouble and I FEEL that they do NOT WANT to deal with most of it.
How many of the below listed do you think really want to hear your TROUBLES?
Call up any Ford dealer you want and ask for some corp email adderesses. Tell the Ford dealer that you call that you need to get some help and see what contact info you get.
I FEEL that you will get a FAT ZERO!
Here on a golden platter I The Great Thorn give you CONTACTS! FIRE AWAY.
The Golden platter being the Rip Off Report.
Brenda Hines
bhines1@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-322-1185
Tom Hoyt
thoyt@ford.com
Brand(s): Ford Motor Company
Department: Centennial Operations
1-313-323-8143
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
Daniel Jarvis
djarvis1@ford.com
Brand(s): Ford Motor Company
Department: Ford Financial
1-313-594-2527
Paige Johnson
pjohns29@ford.com
Brand(s): Ford Motor Company
Department: Customer Satisfaction & Technologies
1-313-248-6820
Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
Joe Koenig
jkoenig@ford.com
Brand(s): Ford Motor Company
Department: Powertrain
1-313-845-9148
Susan Krusel
skrusel@ford.com
Brand(s): Ford
Department: Ford Division
1-313-594-4175
Meera Kumar
mkumar10@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2793
Ed Lewis
elewis5@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-323-7809
Sonia Mishra
smishra1@ford.com
Brand(s): Ford Motor Company, Lincoln
Department: Global Product Development & Technologies
1-313-621-6089
Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033
Todd Nissen
tnissen@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-337-2786
Bob Roach
rroach1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Product Development and Global Design
1-313-390-9553
Harold Allen
hallen1@ford.com
Brand(s): Ford
Department: Dallas Regional Office
1-214-528-7120
Sandra Badgett
sbadgett@ford.com
Brand(s): Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2036
Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759
John Delle Monache
jdellemo@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-594-0520
Anne Marie Gattari
agattari@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-322-9211
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
Susan Krusel
skrusel@ford.com
Brand(s): Ford
Department: Ford Division
1-313-594-4175
Rich Mayk
rmayk@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-845-0627
John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669
Glenn Ray
gray2@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-248-2335
David Reuter
dreuter@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-594-4410
Deborah Sandford
dsandfor@jaguar.com
Brand(s): Jaguar
Department: Jaguar
1-949-341-6184
Lynne Slovick
lslovick@landrover.com
Brand(s): Land Rover
Department: Land Rover
1-949-341-6809
Kristine Testori
ktestori@ford.com
Brand(s): Ford Motor Company
Department: Process Leadership
1-313-594-3542
Beverly Thacker
bthacke2@ford.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo
Department: Broadcast News
1-313-317-7639
Donna Thomas
dthoma27@ford.com
Brand(s): Ford Motor Company
Department: Media Fleet
1-313-845-4613
James Thomas
jthoma98@jaguar.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar
Department: Jaguar
1-949-341-6140
James Trainor
jtrainor@ford.com
Brand(s): Ford Motor Company, Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7689
Christian Vinyard
cvinyard@ford.com
Brand(s): Ford Motor Company
Department: Global Affiliates & Associations
1-313-594-7899
Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
Kristie Winters
kwinter3@ford.com
Brand(s): Ford Motor Company
Department: Media Fleet
1-313-317-4453
Tell them all where you got their contact info from. You might take some time and fax a "Printer Friendly Version" of your Rip Off Report and fax it to the Ford dealer that you FEEL WOULD NOT HELP YOU. FAX IT ALL, I Mean the whole THING!
Also contact the people that I have listed that are in the "Customer Relations departments First. Them, If I were you, I would contact the "Product development people that I have listed for you.
If a car maker wants to build a solid relationship with car buyers, They need to remove all of the corporate "PEANUT BUTTER" from deep within their ears and show the consumers that they trully want their business.
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