Complaint Review: Ford Mortor Corp.

Complaints of the Day e-Message # 15 for April 29, 2002

Next Complaint of the Day

Complaints.com received the following consumer message on April 28, 2002:

From: Bob

RE: Ford Crown Victoria - intake Manifold Defects - there have been recalls, but not this consumer's car

Ford Crown Victoria Intake Manifold Defect

I would like to let people know their is a Manufacture problem with the intake Manifold on the Crown Victoria's Their have been three vin # that have been recalled which I think are Police Cars.

It happened to my Crown Victoria which is a 1996 The tow truck driver In Arizona that towed my car said if it is leaking on top of the manifold that any that he had towed had melted the Plastic manifold.

After we returned to west Covina I called Ford they told me their was nothing that could be done because their had been no recalls on my car. I have Tried to contact the New Media on this matter Such as A.B.C. ,N.BC. ,C.B.S. ,FOX. with no results.

I also wrote to the national transportation dept with no results. So If you have had any problem with your car intake manifold Contact Ford also The news media It not right That we have to pay for a manufacture defect.

The new Manifold the front part in now made out of medal so does that tell you they know their a problem or not. I was Lucky that I still had the extended warranty which Paid most of my bill Which was $940.47 I paid $313.47.

I meet a Mr. Avolio's which has had the same Problem that I Had. He had his repaired at a privet garage they told him they couldn't do anything because it wasn't done at Ford.

I had Mine done at Ford In Arizona and they told me they couldn't do anything So do you think their A problem here are not.

I also found out that some other ford V 8 engines also has had the same thing happen to Them.

Thank you

Below is a letter from ford that I received


Dear Robert,

Thank you for your message of 03/18/02 regarding your 1996 Ford Crown
Victoria. We appreciate the time you have taken to write us regarding
the concern with your vehicle's Intake Manifold.

Please accept our apology for any frustration or inconvenience you may
have experienced as a result of the concerns your Intake Manifold has
exhibited.

The circumstances that you have outlined in your original e-mail have
been given careful consideration.

Our records indicate that on 03/18/2002 you contacted the Customer
Relationship Center (CRC) via phone and our Customer Service Representative provided an answer to your inquiry.

If you require further information in regards to this matter, we would appreciate you letting us know.

At Ford Motor Company, we consider the satisfaction of our customers as one of our most important objectives. If you have any other inquiries
or concerns, please feel free to contact us and we will be happy to
address them.

Thank you for contacting Ford Motor Company.

Sincerely,
Jacquie
Ford Motor Company
Customer Relationship Center

Robert
West Covina, California
U.S.A.