Ford Motor Company DEFECTIVE WIPER MOTOR the business that doesnt give a dam Dearborn Michigan
I lease a Ford Taurus 2001, Car is less then 2 years old, On 12/5/02, commuting from my office which is located in Melville, NY we had a snow storm. About 20 minutes into my commute my windshielf wipers stopped working during this snow storm. I was traveling alone on the Long ISland express in effort to return to my home in Fort Lee NJ. The wipers stopped working and I had to use my left hand and stick it out the window in order to be able to see to get off of this very highly travelled and congested road.
I had to drive to a local gas, not really knowing this area and have a mechanic look at the car. He checked the wipers and said that he thinks it was the motor since the fuse was not blown, he could not help me. I had to drive an additional 2 miles to find a ford dealership MCDaniel Ford in Hicksville where they checked out my car and notified me that the windshield wiper motor was blown and it needed to be replaced for $224.00.
In the situation that I was in I had no choice but to allow McDaniel ford to fix the wipers. Of I was over my warranty by 948 miles. On 12/10/02, I contact Ford Motor company via email to their customer relations department with exactly what happened to me during this very scary time. Ford Motor company responded with a form email back but never contacted me with any resolution. On 1/10/03, I decided to call Ford customer Relations department and spoke to them for 45 minutes expressing my concern regarding this very dangerous event that took place on 12/5/02. Ford advised me that the process would be to contact McDaniel ford for a reimbursement review.
I called McDaniel ford and basically was told they have nothing to do with this type of complaint. The customer relations Manager did state that is very unusally for a windshield wiper motor to blow on a car under 2 years old. I then call Ford customer Relations back and spoke with another person and they put on hold for 5 minutes and came back and basically told me since my car was out of warranty they would do nothing. My concern that day was for my safety and I thank god that I was able to get through this horrible situation unharmed, but my concern is that this could happen to another person or persons and they will not be as fortunate as I was. I asked ford what does it take for a recall to be done on cars that may have a defect and they responded that all complaints go to their engineering group and if there is in the future a recall on this car for this issue they then would re-imburse my money.
I feel that this is something that should be looked into and I feel that Fords stance on this matter was unacceptable and very irresponsible. This was a very tramactic experience for me and I would hope that FORD would have taken a much more serious stance on this type of situation. Thanks Karen Yezzo
Karen
Fort Lee, New Jersey
U.S.A.
1 Updates & Rebuttals
The Great Thorn
Bayville,New York,
U.S.A.
Karen you now have The Rip Off Report on your side.
#2Consumer Suggestion
Mon, January 13, 2003
Karen Y. There is a good reason I call myself "The Great Thorn" after reading what I have posted here you will understand.
If your car had less then 36,000 miles on it or it was less then 3 years old the warranty should have taken care of your wiper motor.
Some car dealers like to do what is called
"Double Dipping" this takes place all the time.
Car dealer knows you have a warranty and gets you to THINK that it will not cover your problem, gets you to pay for the repair and then gets the maker to pay too.
In short, car dealer can get paid twice to do one job, FAST EXTRA BUCK!
You must also remember that most car makers create a customer relations department so they can have a controled pipeline as to what they will and what they will not do for their customers.
Car maker big shots like their big fat pay checks and yearend bonuses, Bonuses like you might say $500,000 or maybe even more, so they must make sure that people at the bottom are not leaking money out the back door through their controled pipeline.
$500,000 is the same as $9615 a week. Not bad for big money.
Most controled pipelines are filled with corporate employees that have big wads of peanut butter in their ears. In other words, The really don't care about the $224 that you had to spend.
Email Angela Coletti a direct link to your Rip Off Report. She works in Ford's Global News department. This will soil her morning newspaper.
Angela Coletti
acoletti@ford.com
Global News Bureau
Next, Email a direct link to your Rip Off Report to Ray Day He works in their Product Development.
Ray Day
rday1@ford.com
Product Development
Email Jennifer Flake She works in Product Development. Make sure she gets a direct link.
Jennifer Flake
jflake1@ford.com
Product Development and Global Design
Fire a copy to Brook Galbraith-Smith
I am sure that Ford's news department would call making the Rip Off Report news, wouldn't you?
Brook Galbraith-Smith
bgalbrai@ford.com
Global News Bureau
I feel that Ford's Manufacturing department would like a direct link.
Brenda Hines
bhines1@ford.com
Manufacturing
Now here is a good one for you to fire a direct link to. Paige Johnson works for Customer Satisfaction & Technologies
Paige Johnson
pjohns29@ford.com
Customer Satisfaction & Technologies
Now I feel that Ford's safety department should know how long your wiper motor lasted, don't you? If you agree, by all means send them a direct link.
Kristen Kinley
kkinley@ford.com
Environment & Safety Communications
Now we have to think should Ford's media department get a copy, HUMMMMM I think so.
John Ochs
jochs@ford.com
New Media Team
Now here is a guy with a funny last name. Let's make sure he gets a copy. People that you might feel have a funny last name should not be left out of the fun and exciting info that we feel is news, do you Karen ?
Bob Roach
rroach1@ford.com
Product Development and Global Design
Karen do you think a employee that works in Ford's Product Development department should get a direct link, I do, so fire away.
David Scully
dscully1@ford.com
Department: Product Development
Karen you might say that the internet is a form of Broadcast News, do you agree? If so, again make sure that Beverly gets a copy. We can't leave her out of news can we?
Beverly Thacker
bthacke2@ford.com
Department: Broadcast News
Last but not least Karen,
May I, "The Great Thorn" ask you to email a direct link to the following people that work for Automotive News, I can't.
There is no reason for them to have The Great Thorn's email address, I hope you agree!
Keith Crain Editorial Director kcrain@crain.com
Peter Brown Associate Publisher pbrown@crain.com
Edward Lapham Editor elapham@crain.com
Dave Versical Managing Editor dversical@crain.com
Mary Beth Schaaf Asst. Managing Editor mvanders@crain.com
Anne Wright Asst. Editor awright@crain.com
Victor Galvan Web Editor vgalvan@crain.com
Charles Child News Editor cchild@crain.com
Jim Crate International Editor jcrate@crain.com
Chaz Osburn National Editor cosburn@crain.com
Mary Connelly Ford Reporter mconnelly@crain.com
Donna Harris has an understanding about www.ripoffreport.com
Donna Harris Reporter, Washington donnalharris@juno.com
Gail Kachadourian Web Reporter gkachadourian@crain.com
Karen I hope that you now feel that you have consumer advocates on your side. The Rip Off Report is all about bring out the truth and exposing dirt and deception.