Ford Motor Company Factory Defect to Escape vechicles Dearborn, Michigan
To whom it may concern,
I am writing to inform you of quality concerns of Ford vehicles, I have written Ford representatives of my concerns regarding a factory defect to my 2004 Ford Escape XLT, but they have refused to look into it and have basically said sorry about your luck! I feel betrayed and I am now ashamed to drive a Ford vehicle. I am not writing to them complaining about paint chipping or something silly like that, my vehicle has a factory defect that everyone I have talked to has never seen before. What does those representing Ford do about this obvious defect? Nothing! My Escape XLT has a rear wheel well that has rusted completely through because it wasnt properly sealed and coated during manufacture. The strut is loose and coming into the inside paneling! The auto body shop that I took the vehicle to says they have never seen such a thing in 25 years of body work! I have called, wrote, and I pleaded with Ford representatives to help me get it fixed, but have only gotten the company line about warranties to date. I want Ford to help me by reimbursing the cost for me to fix it or allow me to bring it to them so they can fix it. It is obvious that they didn't properly coat or seal the inside of the wheel well! Thus far it looks like I am going to eat the 1,000 or so dollars to fix this defect that Ford refuses to look at. Ford says it is past the warranty date, but shouldnt factory defects never have an expiration date? Shouldnt a good company say, hey that defect is our fault and we will make it good because we care about the quality that we put on the road! Thus Ford is company that does not stand behind what they manufacture. This is not the only problem with the vehicle though, it doesn't always start right away. I went to Ford service center and they couldn't figure it out, they said maybe it is the fuel pump, but it has been going on for 4-5 years. I have contacted Ford numerous times, but they won't do anything about the obvious factory defect to the rear wheel well that has shown up years later. Thank you for listening to my concerns. I hope that bringing these issues to your attention will help others know more about how Ford treats their customers after they drive off the lot or at least help them to be aware of Fords customer service. I read through Ford complaints on the NHTSA website and I was amazed at how many defects and problems people are having with these vehicles. Thanks again for your time and listening to my concerns.
3 Updates & Rebuttals
The Outlaw Josey Wales
Golden Meadow,United States of America
On the other hand
#4Consumer Comment
Fri, June 29, 2012
Team Rebutt handles so many rebutts, it is impossible to keep an exact number of useless advice
1boy25
Poneto,Indiana,
United States of America
Have you seen these cars! It is rediculous!
#4Author of original report
Fri, June 29, 2012
when you pay 25,000 dollars for a car and it is 8 years old you don't expect the axel to rust out and collapse, with the strut loose tearing through the inside of your car! I cannot even drive my car and just last year got it paid off! So anyone who says these complaints are silly should go ahead buy a ford and see 5 years later what fun they are having. It doesn't start most days, Ford service department doesn't know what that is. The ABS brakes went out, the clear coat came off a few years after I got it, the list goes on! If anyone looks at my car and can look me in the eye and say it is normal then they are definitely a liar! I have taken it to professional body shop and they were stunned. So anyone who thinks that Ford consumers are making petty complaints should drive a Ford and when the under body rusts out and the engine doesnt start don't come crying to us! My car sits in the driveway and I have to drive a GM car that is 20 years old because it runs better than my 8 year old Ford! So I challenge those at Ford and the person making their remarks to come look at it. Heck if they think this is normal I will gladly sell it to ya so you can drive the junk that Ford makes!
coast
USAAt least it's not a Yugo
#4Consumer Comment
Fri, June 29, 2012
"I was amazed at how many defects and problems people are having with these vehicles"
Ford manufactures five million vehicles annually so a handful of complaints is expected. How many of those complaints are from people that expect warranty service on an eight-year-old vehicle?