Complaint Review: Ford Motor Company

I purchased a 2013 Ford Focus ST and my regrets of ever doing business with Ford are growing. In February 2015 the vehicle suffered a major engine failure and spent 6 weeks at a dealer having the engine rebuilt (Case File # CAS6125926). After 6 weeks and no rental car reimbursement from Ford, I received the vehicle back. Things seemed okay, until different failure happened. The vehcile was towed back to a Ford dealer and again repaired (the same case number referenced above was reopened). For several weeks the car was doing fine, until it failed again on Sunday, May 24. 2015. On Tuesday, May 26, 2015 the vehcile was towed to another Ford dealer and a new case File (# CAS-7237647) was opened and a secondary Case File # CAS-7237739 was opened requesting the vehicle be purchased back.

In the meantime, I left several messages for Melissa Cruz, Regional Service Manager for Fprd Motor Company, who refused to return my calls in a timely manner. Today, I finally received a call from her advising the Ford Motor Company would not consider buying back their lemon, nor would they consider reimbursing the close to $2,000.00 in rental car fees that I have encurred since February 2015, nor would they consider any rental car assistance while the vehicle in currently in the dealer.

This is unacceptable in every way. There are blogs with over 100 pages of Ford customers who purchased the Focus ST and suffered the exact same engine failure as I did, I am including a link to just one of them here: focusst.org/forum/focus-st-maintenance/17529-blown-motor-resource-thread.html)

Ford is a total ripoff. They build defective cars with obviously known issues and then refuse to cooperate with their customers to make it right!

Don;t be fooled by Ford Motor Company's advertising. Their engines are sub-standard, their quality of sub-standard, and their dedication to their customers is even worse!