Ford Motor Company & Prince Frederick Ford ripoff Frederick Maryland
Denial of Responsibility Overcharging Prince .....
My 1995 Ford Taurus was losing coolant. Mechanic showed me the leak in radiator. $450 later, the temperature guage waves like a semaphore. Prince Frederick Ford tells me the head gasket(s)are blown and ask if I want to purchase a new car since the cost will be $1900.
After much research I learn the program 00M09 applies since my car was purchased in July 1996. This program extended the engine warranty to 100,000 miles or 7 years in service.
After arguing with Ford Customer Service( a contradiciton in terms) and the dealership, they agree it is warranteed. The dealership "uncovers a leaking timing gear cover gasket" Repair cost $700+. One week later the serpentine belt must be replaced, dealer says coincidence.
I learn that the dealership overbilled me about 4 hours on the gasket cover, it takes less time when the heads are off, refused to give an additional warranty and claim this engine does not have a good reputation.
I have asked for Dispute Resolution, told my car is not under warranty and their decision is final, turned the matter over to MD Atty General for Copnsumer Affairs and am asking"
1. Reimbursement for the radiator, serpentine belt and timing gear cover gasker since they are all related. Check Ford 3.8 Head Gasket as search in internet for NHTSB Reports.
2. Extended warranty to 150,000 miles, or
3. Credit for loss of value due to reputation of engine (no other dealer wants this car) in the amount of 4K or
4. A new car.
Is it time for a class action lawsuit against Ford, they can beat us down indivbidually but not all of us.
John
Lusby, Maryland
U.S.A.
1 Updates & Rebuttals
The Great Thorn
Bayville,New York,
U.S.A.
John will this info help you ?
#2Consumer Suggestion
Tue, January 14, 2003
John Sorry about your car trouble. I hope this info will be of good to you.
Email these people and let them know of your Ford trouble. At the bottom, I post some Re-call info for you. It may be helpful
Gina Bonacchi
gbonacch@ford.com
Department: Product Development
Anne Bork
abork@ford.com
Department: Investor Relations
1-313-323-8221
Lydia Cisaruk
lcisaruk@ford.com
Department: Product Launch
Ray Day
rday1@ford.com
Department: Product Development
Said Deep
sdeep@ford.com
Department: Global Product Development & Technologies
Ellen Dickson
edickson@ford.com
Brand(s): Ford Motor Company
Department: National Communications
mevans13@ford.com
Brand(s): Ford Motor Company
Department: Quality
Jennifer Flake
jflake1@ford.com
Department: Product Development and Global Design
Brook Galbraith-Smith
bgalbrai@ford.com
Department: Global News Bureau
Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
Brenda Hines
bhines1@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
Tom Hoyt
thoyt@ford.com
Department: Centennial Operations
Ron Iori
riori@ford.com
Department: Global Operations
Daniel Jarvis
djarvis1@ford.com
Department: Ford Financial
Paige Johnson
pjohns29@ford.com
Department: Customer Satisfaction & Technologies
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
Joe Koenig
jkoenig@ford.com
Department: Powertrain
Ed Lewis
elewis5@ford.com
Department: Manufacturing
Sonia Mishra
smishra1@ford.com
Department: Global Product Development & Technologies
Todd Nissen
tnissen@ford.com
Department: Manufacturing
David Reuter
dreuter@ford.com
Department: Global Operations
Bob Roach
rroach1@ford.com
Department: Product Development and Global Design
Whitney E Said
wsaid@ford.com
Department: Product Launch
David Scully
dscully1@ford.com
Department: Product Development
Maria Sheler-Edwards
mshelere@ford.com
Department: Environment & Safety Communications
Kristine Testori
ktestori@ford.com
Department: Process Leadership
Beverly Thacker
bthacke2@ford.com
Department: Broadcast News
Here is some of the re-call info that might be helpful.
Cooling Fan Motor Warranty Extension
Cell Phone Hang-Up Cup Replacement
Steering Knuckle/Control Arm Torque
Hinge Bolt Replacement
PCM Replacement
Keyless Entry System Transmitters
Battery Replacement
Service Bulletins
Aluminum Engine - New Cleaners/Service Tips
Wiper Motor - Component Transfer Tips
FEB 02 Engine - Aluminum Block/Head Machining
Engine Head Gasket - Approved Replacement Procedures
Engine Oil - Oil Recommendations/Applications
Engine - Oil System Priming Procedures
Engine Coolant - Propylene Glycol Recommendations
Hood Lamp Switch - Revised
Shift Interlock (BRAKE) - Inadvertent Disabling
A/T - Fluid Application Charts
Heater Core - Repeated Failure
Engine Oil Pan - Oil Leaks After Repair
Wire Harness - Terminal Repair Kit
Fuel Pump - Whine Heard Through Radio Speakers
A/T - New Transmission Cooler Flusher/Service Tip
Fuel Economy - Customer Expectation vs. Vehicle Usage
Wire Harness - Terminal Repair Kit/Wire Splice Procedure
A/C - Identification of Non Approved Refrigerants
Brakes - Vibration/Inspection Service Tips
A/T - Harsh 3-2 Downshift/Shudder On Acceleration/Turns
A/T - Transmission Flush and Fill Tool Available
Comprehensive Noise/Vibration/Harshness Procedure
Motor Oil - Viscosity Grade Recommendation