FORD MOTOR COMPANY Rippoff.. Ford is aware of faulty Head Gaskets! Dearborn Michigan *UPDATE ..thank you Great Thorn
Well I have just recently become a not so lucky culprit of a Ford Mustang owner with a blown head gasket.
I own a 1995 Mustang, which I purchased new. And just a few weeks ago found out that I had a blown head gasket. My regular mechanic (we've taken our cars to the same place for about 18 years) explained to my husband and I that we had a blown head gasket and it would cost us a minimum of $1,300.00 for the repairs.
This is when I started doing some research on the Internet. And to my surprise I found out that Ford is completely aware of these faulty head gaskets on the 3.8l V6 engines. Which includes the Mustang, Windstar, Sable, Taurus, Thunderbird, Lincoln Continental, and Cougar. Ford agreed to issue a recall. However, it's not a true Safety Recall, it's a Customer Satisfaction Program. Which is in the form of an extended warranty of 7 years or 100,000 miles.
I immediately contacted my original dealer. They confirmed that my car was included in the recall/customer satisfaction program. But, unfortunately I was beyond the 7-year deadline, and therefore, there is nothing that they can do for me. I explained that I never received such a notice. They suggested that I contact Ford Customer Relations at 1-800-392-3673. So, I called Ford Customer Relations and I got the same story, Sorry mam, but you are beyond the 7 year extended warranty. I explained to the Rep that I never received a copy of the letter (recall notice) and so how could I have known that I needed to take my car in to have it checked.
Again, I was told that I was beyond the extended warranty. I told the Customer Service rep that Sorry was not good enough. I demanded to talk to her supervisor. She said that her supervisor would tell me the same thing. My husband then decided to contact Ford Customer Relations, and after talking to a rep and was given the same story (a complete script reading). He also demanded to talk to a supervisor. He was told that a supervisor would call him back within 48 business hours. Well that was over 2 weeks ago!
I want Ford to pay to have my car fixed. I think that the least that they owe me (and others who are in my same situation)!
Anne
Thornton, Colorado
7 Updates & Rebuttals
The Great Thorn
Scottsdale,Arizona,
You are welcome
#8Consumer Suggestion
Tue, October 15, 2002
Anne, If you want to thank someone, Thank the Rip Off Report by telling EVERYBODY about what The Rip Off Report stands for.
Anne, The Great Thorn hopes you tell all of your friends and family about the Rip Off Report. If you know of a business that you feel rips off consumers, File a Rip Off Report.
The Great Thorn
Scottsdale,Arizona,
You are welcome
#8Consumer Suggestion
Tue, October 15, 2002
Anne, If you want to thank someone, Thank the Rip Off Report by telling EVERYBODY about what The Rip Off Report stands for.
Anne, The Great Thorn hopes you tell all of your friends and family about the Rip Off Report. If you know of a business that you feel rips off consumers, File a Rip Off Report.
The Great Thorn
Scottsdale,Arizona,
You are welcome
#8Consumer Suggestion
Tue, October 15, 2002
Anne, If you want to thank someone, Thank the Rip Off Report by telling EVERYBODY about what The Rip Off Report stands for.
Anne, The Great Thorn hopes you tell all of your friends and family about the Rip Off Report. If you know of a business that you feel rips off consumers, File a Rip Off Report.
The Great Thorn
Scottsdale,Arizona,
You are welcome
#8Consumer Suggestion
Tue, October 15, 2002
Anne, If you want to thank someone, Thank the Rip Off Report by telling EVERYBODY about what The Rip Off Report stands for.
Anne, The Great Thorn hopes you tell all of your friends and family about the Rip Off Report. If you know of a business that you feel rips off consumers, File a Rip Off Report.
Where's Ford's QUALITY that they brag about?!?!
#80
Mon, October 14, 2002
Well first of all I would like to thank The Great Thorn. Who ever you are..... I did exactly as you suggested, I sent emails to each and every person you had listed.
Second, I heard from the Ford Executive Offices. I received a call from Lynn Arlich not sure of the spelling. I talked to her today and of course she gave me the brush off!! But, at least I know that my attempts are not going unnoticed!!! She is the one who contacted me. Lynn only expressed the fact that I was beyond the extended warranty. I told her that I was already aware of that, but I NEVER received a notice from Ford stating that there was a potential problem with the head gaskets on my car. Again, she reminded me that I was beyond the extended warranty. So needless to say, I got no where with her. But, at least it's a start.
I also received a letter from a Customer Relations rep. And again, I got the same story.
Well in the letter I received it states "At Ford Motor Company, we consider the satisfaction of our customers as one of our most important objectives." Well if satisfaction is so important to Ford then why don't they address these issues, and why don't they pay for these costly repairs. They know that this is a faulty part and they need to own up to it. Sorry Ford, but I'm not satisfied!!!!
I WILL CONTINUE MY FIGHT AGAINST FORD..... I'm not willing to take "Sorry, but you're beyond the extended warranty" for an answer.
** Hey, The Great Thorn! Add this to your list.. Lynn Arlich, Ford Executive Offices(313)845-5831.
Anne
The great Thorn
Scottsdale,Arizona,
Anne Try this Contact Info that NO Ford Dealer wants you to have. This contact list will help many!
#8Consumer Suggestion
Fri, October 11, 2002
Anne Your Rip Off Report has cought my watchful eye. It really burns my butt and my morning toast knowing what car dealers and car makers can get away with.
You say in your report that no body wants to help you. Like the EDitor of The Rip Off Report would say, "You have to GET IN THEIR FACE!" Show a Copy of thie Rip Off Report to your local Ford dealer Anne.
Anne You said that you never received A recall notice. I have a question for you. When you bought the mustang, Did you get a CSI Survey from Ford asking how you were treated when you bought your Mustang?
William CLay Ford who is Henery Ford's Great grandson says that quality is JOB ONE. Why don't you email him directly at Wford@ford.com and ask why is it that you never got a service notice on the trould you might have.
Ask him to also check to see if the Ford dealer that you bought from is a "Blue Oval" dealership.
I also would ask him if the dealer you bought from is a "Blue Oval Dealer, How does he know if they trully are? I have talked to a Big shot at Ford and he tells me that Ford Motor Corp can't tell if a Ford Dealer is Doing CSI Diversion.
William C. Ford says that he wants to turn Ford Motor Corp around. I say SHOW ME!
I FEEL a FALSE SENCE OF HONESTY is in the AIR!
Now If I were you, I would email Ford's big shots and ask the same questions. Here are is a list of names and phone numbers and EMAIL ADDRESSES. call a few and ask for their fax number and "FIRE AWAY" If I were you Anne I would Print a copy of this and KEEP it. These contacts might come in helpful one day.
You want to know why I FEEL you can't get the below contact info? I will tell you what I FEEL you can't get the below contact informantion.
Because I FEEL that Ford Motor Corp aswell as many other car makers know, That they know that they are going to build some cars and trucks that will have some trouble and I FEEL that they do NOT WANT to deal with most of it.
How many of the below listed do you think really want to hear your TROUBLES?
Yes it is true that cars are man made and they will have some trouble. FORD CHEVY and Chrysler all need to NEVER FORGET that it is not a "BIG THREE" world anymore. Consumers have much more to choose from.
Anne Call up any Ford dealer you want and ask for some corp email adderesses. Tell the Ford dealer that you call that you need to get some help and see what contact info you get.
I FEEL that you will get a FAT ZERO!
Here on a golden platter I The Great Thorn give you CONTACTS! FIRE AWAY.
The Golden platter being the Rip Off Report.
Brenda Hines
bhines1@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-322-1185
Tom Hoyt
thoyt@ford.com
Brand(s): Ford Motor Company
Department: Centennial Operations
1-313-323-8143
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
Daniel Jarvis
djarvis1@ford.com
Brand(s): Ford Motor Company
Department: Ford Financial
1-313-594-2527
Paige Johnson
pjohns29@ford.com
Brand(s): Ford Motor Company
Department: Customer Satisfaction & Technologies
1-313-248-6820
Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
Joe Koenig
jkoenig@ford.com
Brand(s): Ford Motor Company
Department: Powertrain
1-313-845-9148
Susan Krusel
skrusel@ford.com
Brand(s): Ford
Department: Ford Division
1-313-594-4175
Meera Kumar
mkumar10@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2793
Ed Lewis
elewis5@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-323-7809
Sonia Mishra
smishra1@ford.com
Brand(s): Ford Motor Company, Lincoln
Department: Global Product Development & Technologies
1-313-621-6089
Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033
Todd Nissen
tnissen@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-337-2786
Bob Roach
rroach1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Product Development and Global Design
1-313-390-9553
Harold Allen
hallen1@ford.com
Brand(s): Ford
Department: Dallas Regional Office
1-214-528-7120
Sandra Badgett
sbadgett@ford.com
Brand(s): Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2036
Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759
John Delle Monache
jdellemo@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-594-0520
Anne Marie Gattari
agattari@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-322-9211
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
Susan Krusel
skrusel@ford.com
Brand(s): Ford
Department: Ford Division
1-313-594-4175
Rich Mayk
rmayk@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-845-0627
John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669
Glenn Ray
gray2@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-248-2335
David Reuter
dreuter@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-594-4410
Deborah Sandford
dsandfor@jaguar.com
Brand(s): Jaguar
Department: Jaguar
1-949-341-6184
Lynne Slovick
lslovick@landrover.com
Brand(s): Land Rover
Department: Land Rover
1-949-341-6809
Kristine Testori
ktestori@ford.com
Brand(s): Ford Motor Company
Department: Process Leadership
1-313-594-3542
Beverly Thacker
bthacke2@ford.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo
Department: Broadcast News
1-313-317-7639
Donna Thomas
dthoma27@ford.com
Brand(s): Ford Motor Company
Department: Media Fleet
1-313-845-4613
James Thomas
jthoma98@jaguar.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar
Department: Jaguar
1-949-341-6140
James Trainor
jtrainor@ford.com
Brand(s): Ford Motor Company, Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7689
Christian Vinyard
cvinyard@ford.com
Brand(s): Ford Motor Company
Department: Global Affiliates & Associations
1-313-594-7899
Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
Kristie Winters
kwinter3@ford.com
Brand(s): Ford Motor Company
Department: Media Fleet
1-313-317-4453
It seems to me that so many have real fancy JOB TITLES, Let's see if JUST ONE will say to you "Anne LET ME SHOW YOU I CAN HELP YOU WITH YOUR TROUBLE"
Tell them all where you got their contact info from. Anne you might take some time and fax a "Printer Friendly Version" of your Rip Off Report and fax it to the Ford dealer that you FEEL WOULD NOT HELP YOU. FAX IT ALL, I Mean the whole THING!
Also contact the people that I have listed that are in the "Customer Relations departments First. Them, If I were you, I would contact the "Product development people that I have listed for you.
Maybe a few might have some kinda of "BOARD MEETING and say "Let's help this lady and show The Rip Off Report readers that we do indeed have a heart.
If a car maker wants to build a solid relationship with car buyers, They need to remove all of the corporate "PEANUT BUTTER" from deep within their ears and show the consumers that they trully want their business.
To all who feel that I am trying to help, I Am not a poet nor will I pretend to be one.
If you like what the Rip Off Report TRULLY stands for, Please help keep this GREAT WEB SITE FREE. Click one of the banners for more info as to how you might help.
I am just trying to make a difference.
Again
Ooop's I forgot to mention.....
#80
Thu, October 10, 2002
I forgot to mention the fact that I am only 4 months beyond the 7 year extended warranty. And I have made several attempts to contact Ford regarding this issue, but they will not reply to any of my attempts.