Ford Motor Company victimized many consumers Dearborn Michigan
In March 2002 we discovered that we had a blown head gasket on our '95 Mercury Sable. We went to a Blue Oval Ford dealer to have repairs done so we could continue to drive the car.
First, the dealer kept changing their estimate for the repairs. It began at $1500, then went up to $3000 and the final bill was $3500. According to the dealer, when the head gasket blew it took out a bunch of sensors that needed to be replaced. After a complaint to the dealership they refunded $250 for overcharges.
Next, I discovered that there had been a letter sent concerning an extended warranty because Ford was aware of faulty head gaskets in many '95 models with 3.8l v6 engines. We did not receive this letter of the extended warranty and our warranty had expired 3 months previous to the repairs.
I called Ford Motor customer service, as I thought they would attempt to work with me on this issue and come to some sort of agreement. Boy, was I wrong! Their customer service representatives have been trained to brush off the customer, not resolve problems.
In light of the fact that Ford was aware they were selling defective vehicles, I believe they should have showed good faith and refunded my money. In Ford's 2001 Annual Statement they discuss how greater products will give them greater profitability and claim that "A fundamental element of that strategy is restoring Ford's reputation for quality."
In my book, the only way Ford can redeem itself is to start treating their customers with respect and backing up their claims that "Quality is Job 1" by standing behind their product and paying for it when their product fails.
Lisa
Des Moines, Iowa
1 Updates & Rebuttals
The Great Thorn
Scottsdale,Arizona,
Lisa this might help you, Ford Motors Big shots email addresses
#2Consumer Suggestion
Mon, October 14, 2002
Lisa you say that you went to a Blue Oval dealer to have your problem looked at. I The Great Thorn have some inside info that might help you.
Most big companies do not want to hear from consumers that buy their product unless it is through a controled pathway of communication.
In other words They can contact you, but you can't contact them. One way communication is what I feel is NO HELP!
Call up any ford dealer and ask for Ford's corp headquarters main number, Try to get Ford's CEO's email address so you can tell him personally what kind of trouble you are having. You will not get any of it.
I feel that they do not want to hear your troubles. I feel that they only want to hear from you when you are ready for a new car and that they will be happy to direct you to the nearest Ford dealership.
So, I The Great Thorn Feel that I must provide you with what I feel they at Ford do not want you to have.
Ford's CEO William Clay Ford's email address is WFord@Ford.com. I The Great Thorn also feel that I should also give you some email addresses thet they do not want you to have.
Here on a golden platter I The Great Thorn give you CONTACTS! FIRE AWAY.
The Golden platter being the Rip Off Report.
Brenda Hines
bhines1@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-322-1185
Tom Hoyt
thoyt@ford.com
Brand(s): Ford Motor Company
Department: Centennial Operations
1-313-323-8143
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
Daniel Jarvis
djarvis1@ford.com
Brand(s): Ford Motor Company
Department: Ford Financial
1-313-594-2527
Paige Johnson
pjohns29@ford.com
Brand(s): Ford Motor Company
Department: Customer Satisfaction & Technologies
1-313-248-6820
Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
Joe Koenig
jkoenig@ford.com
Brand(s): Ford Motor Company
Department: Powertrain
1-313-845-9148
Susan Krusel
skrusel@ford.com
Brand(s): Ford
Department: Ford Division
1-313-594-4175
Meera Kumar
mkumar10@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2793
Ed Lewis
elewis5@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-323-7809
Sonia Mishra
smishra1@ford.com
Brand(s): Ford Motor Company, Lincoln
Department: Global Product Development & Technologies
1-313-621-6089
Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033
Todd Nissen
tnissen@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-337-2786
Bob Roach
rroach1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Product Development and Global Design
1-313-390-9553
Harold Allen
hallen1@ford.com
Brand(s): Ford
Department: Dallas Regional Office
1-214-528-7120
Sandra Badgett
sbadgett@ford.com
Brand(s): Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2036
Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759
John Delle Monache
jdellemo@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-594-0520
Anne Marie Gattari
agattari@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-322-9211
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
Susan Krusel
skrusel@ford.com
Brand(s): Ford
Department: Ford Division
1-313-594-4175
Rich Mayk
rmayk@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-845-0627
John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669
Glenn Ray
gray2@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-248-2335
David Reuter
dreuter@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-594-4410
Deborah Sandford
dsandfor@jaguar.com
Brand(s): Jaguar
Department: Jaguar
1-949-341-6184
Lynne Slovick
lslovick@landrover.com
Brand(s): Land Rover
Department: Land Rover
1-949-341-6809
Kristine Testori
ktestori@ford.com
Brand(s): Ford Motor Company
Department: Process Leadership
1-313-594-3542
Beverly Thacker
bthacke2@ford.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo
Department: Broadcast News
1-313-317-7639
Donna Thomas
dthoma27@ford.com
Brand(s): Ford Motor Company
Department: Media Fleet
1-313-845-4613
James Thomas
jthoma98@jaguar.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar
Department: Jaguar
1-949-341-6140
James Trainor
jtrainor@ford.com
Brand(s): Ford Motor Company, Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7689
Christian Vinyard
cvinyard@ford.com
Brand(s): Ford Motor Company
Department: Global Affiliates & Associations
1-313-594-7899
Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
Kristie Winters
kwinter3@ford.com
Brand(s): Ford Motor Company
Department: Media Fleet
1-313-317-4453
Tell them all where you got their contact info from. Lisa you might take some time and fax a "Printer Friendly Version" of your Rip Off Report and fax it to the Ford dealer that you FEEL WOULD NOT HELP YOU. FAX IT ALL, I Mean the whole THING!
I want everybody who reads what I post to know that I am trying to make a difference. We all as consumers work hard for our money. In times like these we need all the help we can get.
We "time clock punchers" are not like company big shots who have six figure salaries. So any help is better then nothing.
Lisa I hope this info will help you. By the way Lisa, Tell every car owner that you know to always read the Rip Off Report before going to ANY CAR DEALER!!!
Deception CAN"T HIDE anymore. Lisa read some of the Rip Off Reports on "car dealers" and then ask yourself these two questions.
Why is it that I can't read this kind of money saving info in the newspaper?
Where do newspapers get most of their advertising money from?
No Newspaper will bite the hands that feed them.
Signed