Complaint Review: Ford of Ocala

I bought two cars on 4/2 from this dealership.  The first one I checked online to ensure that I was getting a fair price, the second one, after being there all day, I failed to check.  I fell prey to a typical dealer tactic, keep you there all day to wear you down.

I assumed that since the first car was within reason, that he second one would follow suite.  I was never so wrong in my life. They sold me a car worth $12K for $18K.  When I realized what had happened, and that the car was also a little small for my family, they offered me a choice of 2 used cars.  If I picked the better car my trade was worth $2K less than if I picked the one that they knew that I would pass over.  I had them work up both deals to see the difference, when I went to the F/I manager, she was even confused as to why my trade in was worth $2K less if I were to choose the car that was a better fit for my family.  Greg Baker was making sure that he stole from me again and I am now $8K under in this deal.

The first deal he printed out his version of the KBB value which was $26K, my research indicated $23K for a fair purchase price.  However, it had several upgrades that were hard to identify online, so I went with it.  Three months later I realized the trade in value is only about $18K, he got me again.  

They refused to let me speak with the GM Steve Holosi after I made several requests.  This place sucks, they are thieves and please do not go there especially if you are a veteran like myself.