Complaint Review: Ford Owner Advantage Program Yvonne Gagala Claudia Iraira

I bought a Ford one year ago,and was enrolled in this Owner Advantage program it seemed like a good program.I began to have problems with the dealership posting my repairs incorrectly.I would call the dealer they would adjust my balance,if I didn't mention to them that I was in the Owner Advantage Program they would not post it to my account.

After all of this I decided to contact their customer service dept.I spoke to someone named Claudia she told me they would be in contact with me, I waited nearly four days, I called customer service again, once again I spoke with Claudia the same response WE WILL RESEARCH THIS FOR YOU???? I finally asked to speak to her supervisor? a woman by the name of Yvonne,if this woman could resolve my problem as fast and confusing as she was talking I would have been a happy customer!!!

I just want to end this by saying THE FORD OWNER ADVANTAGE PROGRAM SHOULD HIRE BETTER HELP!!!Claudia the customer service rep,did not seem to bright or very confident, she had a very squeaky, timid voice very annoying, Yvonne the supervisor must have dated "JUAN VALDEZ THE COFFEE GUY" because this woman was talking so fast and twisting the conversation I wanted to bring her a tranquilizer!!!she must have drank a pot of coffee and than some...

I finally did resolve my issue a few weeks later, so to all of you Ford Owner Advantage members if you ever need help resolving a problem with the dealership go through the dealership or call their Corporate Headquarters, if you speak to (Yvonne Gagala) or (Claudia Iraira) you may be in for a long wait with (giggles Gagala) and (squeaky Iraira), Good help is hard to find.

Glopez
Hamburg, Michigan
U.S.A.