Complaint Review: Ford Protect

A phone call was received to discuss the purchase of an "Extended Warranty". In Sept of 2017 by a Maria. Mileage on my truck with still factory warranty was 31,168 miles. Having purchased it with the scare tactics used should some go wrong AT THE END OF MY FACTORY WARRENTY. I was told the extended warranty would then begin.

In April of 2019 I decided to trade my ruck off to a newer model and emailed Budco the mileage and information that I will not be needing the extended warranty. Miles as stated in email were 36,001. 1 mile outside of factory warranty. I received an informal email back giving me instructions to list the following bullet heading cancellation letter: name on account- VIN#-, Mileage (current)-, Reason for Cancellation-, Cancellation date, and space for signature. Asking to fax and call Ford to follow up!

Now when my girlfriend follows up with a thorough more professional way with an email and hard copy mailed to both Ford and Budco also asking for the expecting return of the extended warranty refund as it was never used that's when both companies were redirecting the phone calls. 1181.00 was paid out and they are only returning 501.00.

Aside from no contract signed from either company. But they are trying to overlap coverage. Because he started to pay in September that is when the coverage began. I said that's not how or what extended means. When I asked them so in march as we both know he was still under FORD FACTORY WARRENTY lets say his control window motor breaks he takes it in "who fixes it?"

They said well the FORD WARRENTY fixes it. So I said to them then why are you not refunding his money! You are ripping people off when they have coverage on it already in fact * months of free money you have been receiving to do nothing with you are robbing people left and right And now you say threes a cancellation fee we have yet to see the contract from September and when we looked into it deeper on the Internet I have discovered that these are not even called extended warranties they are service contracts.

This is a problem that many are getting taken advantage of our elders are not aware of what they are agreeing to and paying out of pocket for things they already have when buying a new vehicle. Like this one was clearly covered under the 36/36,000 miles. And Willard paid $1181 towards something he paid at signing at the deal he bought the truck. I hope that this meets the right people because this type of gauging people and my elder generation discuss me to think about it.

sincerely,

Amy Wegner

Keep in mind *8 month of Factory Warrentory was still in place extended warrenty had no play or of any use but was taking money fraudulantly.