Complaint Review: Ford Scenic

Celise Vaughn <celisevaughn@gmail.com> 2:42 PM (27 minutes ago)    

to me:             

We purchased a used Jeep Wrangler for this dealer ship just a few weeks ago. I searched far and wide across the state and did a lot of research before making my purchase- came to find out the warranty advertised with the vehicle was not valid - although part of the listing. It was false, misleading, despite a tiny disclaimer at the bottom of each web page. We were pretty upset, but already so vested so decided to still make the purchase. Big mistake, the integrity issues continued.   

We were assured the car was in great shape and just came out of inspections in their service department. Within a week, the check engine light was on and we took the vehicle to the Jeep dealership near us to get it checked out. We’ve been told the entire transmission needs to be replaced. How does this happen? How is this missed in a vehicle that was just inspected? We paid 40k plus for something that had such a substantial mechanical issues. This is a branding, reliability, integrity, ethics issues. Please beware when dealing with this dealership.   

On top of this, instead of apologizing - after we shared this with the dealership, the sales manager called my husband and started arguing with him over the phone- there was no offer to help or cover, he refused to take responsibility for selling us something with this big of an issue. Who does this? He also refuses to take accountability for the false advertising on their website.

This is an good old boy mentality and man does not understand the power of social media and digital marketing. This experience has been terrible through and through and I hope this does not happen to others.