Ford, Venice Lincoln Mercury 95 Windstar was still within extended warrantee and for refused to repair the Engine consumer fraud ripoff Venice Florida
I have a 95 Ford Windstar with under 100,00 miles on it. It is was also sold less than 7 years ago when it was taken to the shop for a blown head gasket and engine knock. I called to verify it was still covered under the program before I paid to have it taken there. After 4 days, I was called and informed that the head gaskets were replaced two years ago and Ford will not pay to reapair it again.
After contacting Ford Customer service, and told that they have to cover it if it was within the time and milage, they then called the dealership. WOW, Now the story changes to the same as the dealership, NOT COVERED! Even though the new gaskets lasted less than two years. Seams to me that if they were done, the weren't done correctly Ford agreed but said sorry, thats thier pollicy.
I than called the Dealer, and asked for a copy of the history to see where the gaskets were replaced and when. They told me I can't see it. I than called Ford back and asked them, they told me it was between the dealership and me. HUMMM, The say the job was done but won't show the proof. By the way, when I called in the first place, the dealership informed me the car never had warrentee work done on it. Thats why I took it there to start with. Now heres the catch, I used to work there and caught the service managers ripping off customers. after confronting the owner,(By the way, a strait up person) he told me to give hime some time, changes were coming and he wanted me to stay. I was then called into the service managers office and told I need to find a new job.
I asked him how he could rip off elderly people and live with himself and told him he needs to find a new line of work. ( I've never been one to pull punches, besides, if this is how things were going to run here, I didn't want to work there anyway) A few weeks later, the owner went on a 4 day vacation, I was fired first thing in the morning on his first day away.
When the owner came back, the manager no longer was in charge and I was offered my job back. I Was already hired somewhere else. Anyway, an employee that still works there stoped by yesterday and informed me that they just didn't want to do that big of a job. (replacing the engine)
John
North Port, Florida
1 Updates & Rebuttals
The great Thorn
Scottsdale,Arizona,
Hey John if you feel you are a VICTIM, Here is a list of Ford big shots email addresse and phone numbers
#2Consumer Suggestion
Mon, November 11, 2002
John call up a few of the listed below and ask do they know about THE RIP OFF REPORT.
Let them know as to how you are being treated at your local Ford dealership.
Let them know that you will be posting an up-date on your Rip Off Report as to if Ford is willing to help you with your troubled Ford van.
Please remember that car makers to not want the car buyers to have access to the car makes big shots by phone, fax, or email.
I The Great Thorn, Feel That some car makers only want to DUMP car buyers wtih troble or complaints to their programed customer relations department so they have an easy way out of doing nothing!
Your Ford dealer will not like the fact that you have this contact info. Use it to your advantage.
Carolyn Brown
cbrown@ford.com
Brand(s): Ford
Department: Environment & Safety Communications
1-313-621-2963
1-248-473-8082
1-313-325-7243
Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
1-248-375-3667
Valerie Rosnik
vrosnik@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-206-2058
Robyn Schultz
rschul16@ford.com
Brand(s): Ford
Department: Environment & Safety Communications
1-313-390-3091
1-313-410-4635
Maria Sheler-Edwards
mshelere@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-248-4979
1-734-434-8191
1-734-645-1968
Jerree Martin
jmartin2@ford.com
Brand(s): Ford Motor Company
Department: Service Operations
1-313-337-2699
1-313-592-0106
1-313-618-9614
1-888-467-3673, T:1
Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683
1-734-414-0526
1-313-903-0263
1-888-467-3673, T:1
Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
1-313-323-7045
1.313-822-6620
1-313-605-2999
1-313-3257243
Mark Schirmer
mschirme@ford.com
Brand(s): Ford
Department: Ford Division
1-313-845-1547
1-734-222-4040
1-313-938-4660
1-888-4673673, T:1
Wesley Sherwood III
wsherwoo@ford.com
Brand(s): Ford Motor Company
Department: Product Launch
1-313-390-5660
1-734-699-5725
1-313-550-3458
1-888-467-3673, T:1
Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
1-313-884-3444
1-313-618-9530
1-888-467-3673, T:1
Jeremy Barnes
jbarne46@jaguar.com
Brand(s): Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7697
1-949-709-8936
1-714-296-1402
Cristina Bruzzi
cbruzzi@astonmartin.com
Brand(s): Aston Martin
Department: Aston Martin
1-949-341-6258
1-949-362-5547
1-949-338-8700
Anne Clinard
aclinard@jaguar.com
Brand(s): Aston Martin, Jaguar, Land Rover
Department: Aston Martin Jaguar Land Rover
1-949-341-6847
1-949-509-6633
1-949-422-2199
Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759
1-586-296-9596
1-586-350-4408
Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683
1-734-414-0526
1-313-903-0263
1-888-467-3673, T:1
Ellen Dickson
edickson@ford.com
Brand(s): Ford Motor Company
Department: National Communications
1-202-962-5383
1-301-951-9113
1-202-253-7083
1-888-467-3673
Jennifer Flake
jflake1@ford.com
Brand(s): Ford Motor Company
Department: Product Development and Global Design
1-313-323-7668
1-313-277-9535
1-313-903-0429
1-888-467-3673, T:1
Brook Galbraith-Smith
bgalbrai@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-323-0646
1-888-467-3673, T:1
Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
1-313-323-7045
1-313-822-6620
1-313-605-2999
1-313-325-7243
Brenda Hines
bhines1@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-322-1185
1-248-449-4454
1-313-268-7506
1-888-467-3673, T:1
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
1-313-791-6837
1-313-570-7632
1-888-467-3673, T:1
Paige Johnson
pjohns29@ford.com
Brand(s): Ford Motor Company
Department: Customer Satisfaction & Technologies
1-313-248-6820
1-248-735-0168
1-313-378-6395
1-248-539-4853
Jay Joyer
bjoyer@ford.com
Brand(s): Lincoln, Mercury
Department: Lincoln Mercury
1-949-766-8420
1-949-766-8420
1-949-370-0368
Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
1-248-375-3667
Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033
1-562-413-1534
1-949-422-4953
1-888-467-3673, T:1
John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669
1-734-769-6031
1-313-402-4022
1-888-467-3673
Bob Roach
rroach1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Product Development and Global Design
1-313-390-9553
1-248-656-2356
1-313-407-9596
1-888-467-3673, T:1
Mark Schirmer
mschirme@ford.com
Brand(s): Ford
Department: Ford Division
1-313-845-1547
1-734-222-4040
1-313-938-4660
1-888-467-3673, T:1
David Scully
dscully1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-323-0510
1-248-851-4423
1-313-300-8033
1-888-467-3673, T:1
Maria Sheler-Edwards
mshelere@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-248-4979
1-734-434-8191
1-734-645-1968
Wesley Sherwood III
wsherwoo@ford.com
Brand(s): Ford Motor Company
Department: Product Launch
1-313-390-5660
1-734-699-5725
1-313-550-3458
1-888-467-3673, T:1
Beverly Thacker
bthacke2@ford.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo
Department: Broadcast News
1-313-317-7639
1-248-552-8992
1-313-418-5377
1-888-467-3673, T:1
James Trainor
jtrainor@ford.com
Brand(s): Ford Motor Company, Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7689
1-949-459-7948
1-949-275-8842
1-888-467-3673
Christian Vinyard
cvinyard@ford.com
Brand(s): Ford Motor Company
Department: Global Affiliates & Associations
1-313-594-7899
1-313-336-5071
Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
1-313-884-3444
1-313-618-9530
1-888-467-3673, T:1
Paul Wood
pwood1@ford.com
Brand(s): Ford Motor Company
Department: Purchasing
1-313-621-2961
1-248-745-9269
1-313-598-1351
Fax a copy of your complete Rip Off Report to the car dealer that you feel is not helping you with your trouble.
This will cook their morning gritts to the point they will skip breakfast!