Complaint Review: Forever 21INC

This is the worst customer service company in the world. One incompetent after another. My wife ordered online 5 items, order # 94130802. 3 items came, which were all wrong - someone else's order. What should have been as easy as calling for a return label and them sending out the correct order turned in to such nonsense that I was yelling and cursing at their incompetent reps over the phone.

First my wife is told they will email a return label. Then days later she never gets it. Then I call back and demand it, and some incompetent tells me that I have to take photos of the barcodes on the items, send it to their email address, and then they will send me an "affidavit " to sign stating that she got the wrong items. Really?

We have to go through a legal process like this after one of their incompetents put the wrong merchandise in my wife's order ? After the email and photos were sent, they still never responded. Now we had to drive over 10 miles to one of their stores hoping to resolve the issue. The store manager couldn't even get anywhere with their customer service over the phone.

Now we are told to keep waiting until we get a return label. They won't even send out the correct order until they get this one back, and they do nothing to send you a return label. We are not paying to send their mistake back. Incompetence to the highest degree.

Take my advice, do not order online from these people, only buy in their stores. If they screw up your order, you'll be sorry. And if they don't refund your order, dispute the charge with your credit card company.