Complaint Review: Forever21

1.A little more info on the collectible' doll for look up? You're legal advisor' hasn't talked to you about replacing used items with new and values or any of that at all? You're expecting the value of all the items when they were bought new and the shipping? You have all your receipts from the purchases or are you basing it on something else?

1. The doll has been retried as of 2/05/09. I did get a replacement. Yes my legal adviseradviser has talked to me about replacing the items The sheets that is what it would cost to replace them. Yes I am expecting the value of the items when they were new and the current shipping cost, I have the receipts from my purchases that is what I'm basing the amount on.

A little more info on the collectible' doll for look up? You're legal advisor' hasn't talked to you about replacing used items with new and values or any of that at all? You're expecting the value of all the items when they were bought new and the shipping? You have all your receipts from the purchases or are you basing it on something else?

For the Dress: $19.80+shipping $5.95+ tax $1.55= Total $27.30
For The Doll $53.96+ Shipping $8.36= Total $62.32
For The Sheets $94.50 + pillow case $19.95 + Shipping $17.98= total $132.43
Total of damages= $222.05
There you have it.

For the Dress: $19.80+shipping $5.95+ tax $1.55= Total $27.30
For The Doll $53.96+ Shipping $8.36= Total $62.32
For The Sheets $94.50 + pillow case $19.95 + Shipping $17.98= total $132.43
Total of damages= $222.05
There you have it.

For the Dress: $19.80+shipping $5.95+ tax $1.55= Total $27.30
For The Doll $53.96+ Shipping $8.36= Total $62.32
For The Sheets $94.50 + pillow case $19.95 + Shipping $17.98= total $132.43
Total of damages= $222.05
There you have it.

For the Dress: $19.80+shipping $5.95+ tax $1.55= Total $27.30
For The Doll $53.96+ Shipping $8.36= Total $62.32
For The Sheets $94.50 + pillow case $19.95 + Shipping $17.98= total $132.43
Total of damages= $222.05
There you have it.

"That doll has different outfits and I LIKE TO CHANGE THEM". I was wondering WHY you were "changing" the doll's clothes. Now we know you like to PLAY with dolls. There's no way in heck, this doll has any "collectable" value after you've been playing with it. Do you have tea parties for all your dolls? Now there's nothing wrong with any of this other then the amount you're attempting to con out of F21.

All off the sudden after the third wash doesn't make much sense and to be bleeding so bad as to have ruined your doll just while you were changing her clothes? I've known plenty of people that will dye their clothes after they fade a bit or to get rid of stains or whatever though. Gotta wonder if you might be one of those that likes to keep their clothes like new. You're legal advice' thinks you can prove their merchandise was defective and that it was their dress and their dress alone that did this? That they were negligent in some way? That you can get 100%? Please keep us posted.

I didn't post what was said the emails only the emails I sent to them and I'm not in breech because I didn't sign the agreement. That doll has different outfits and I like to change them So what. about the 70% off I had original thought it was 50%.

When you buy something online instead of trying it on in a LOCAL store run by a LOCAL merchant, you are putting youself at risk for something untoward like this happening.

I also find it rather difficult to believe.

Three washings should have taken any excess dye out of that dress unless it was perhaps a strange chemical...

Wow! I wonder if she has tried a defective products lawsuit...

And who sleeps with their street clothes, especially an expensive dress like is sold by Forever 21. They don't exactly GIVE their merchandise away...

Interesting that nothing was said about any undergarments also being stained. If they were from Victoria's Secret or other upscale, trendy place, that would have been additional damages.

HOW WAS THE EXACT SUM OF $225 DECIDED UPON ANYWAY?

HAVE ANY WRITTEN ESTIMATES ON LETTERHEAD STATIONERY TO BACK UP YOUR CLAIMS MADE BY EXPERT WITNESSES WHOSE TESTIMONY WILL BE ADMISSABLE AND UNREFUTABLE IN A COURT OF LAW?

OR DID THIS JUST COME OUT LIKE ESCAPING AIR FROM THE POTENTIAL PLAINTIFF'S HEAD?

I HAVE A LOTS OF QUESTIONS ABOUT THIS ONE!

MAYBE SHE CAN TAKE IT TO JUDGE JOE BROWN OR JUDGE JUDY ON TV.

AND, NO, I REALLY DON'T WANT TO SEE PHOTOS OF THE STAINS THAT HAVE FOREVER MARRED HER BODY!

E-X-T-O-R-T-I-O-N????????????

IT'S GOING TO TAKE MORE THAN A POUT AND AN ALLEGATION TO GET ANY DAMAGES IN THIS CASE --ASSUMING THERE ARE EVEN ANY GROUNDS FOR ONE.

That there is more to your story does not go your way, which may be the real reason why you won't post the details.

You infer that their settlement offer was not enough. Yet you can't post their offer because of "confidentiality". So there is no way that any one can see BOTH sides of the story and see if what they were offering is fair. If you were really worried about confidentiality how come you posted the following information on a PUBLIC forum.
-That you are claiming $222.05 in damages
-That they did not admit that the product was defective.
-That they offered you 50%(or 70%) of some amount.
-The names of the people you are dealing with.

Sorry, but I think their lawyer and the courts may see this as breaching the confidentiality. Hopefully you got advise from your "legal advisor" before you decided to post this.

My ex-sister in law started her kids out collecting dolls and action figures years ago. Those little suckers were up high on shelves, either in the original boxes they came in or the dolls were in those air tight, sealed cases where no dust or anything could get in. Some of the dolls costs thousands of dollars to begin with. She wouldn't let the kids near them. What I want to know is why were you handling the doll and why were you changing it's clothes?

I was holding it to change it's outfit. I had taking a nap earlier in the day. I can't repost the email responses to me because of the Confidential For Settlement Purposes Only Subject to Federal Rules of Evidence 408. I hope that help plus my dolls are kept in a case and only brought out for me to clean the or change the outfits.

A 25 year old individual does not normally sleep with "collectible dolls" or any dolls for that matter. And, any individual who collects dolls normally keeps them in pristine condition in a display cabinet.

Also, how could a dress that has been washed 3 times suddenly cause such stains to one's body and one's precious doll? There is no mention of this occurring at any point before the third washing.

And no, she may not admit outright to sleeping with the doll, but how else could a "collectible doll" incur such stains and in such places unless she were sleeping with it under her arm in the bed?

I think Cory took a leap in thinking that she was sleeping with the doll. However, what she did state brings into question how "collectable" that collectable doll was. I know people that have collectable(or old) dolls and they are rarely(if ever) moved. When they do touch them they handle them with extream care. So depending on how she treated this "collectable" it is possible, but a true collectable with some value it seems unlikey that it could happen.

It is also interesting with the top and fitted sheets as well as the pillow case that she had to go back after she remembered she took a nap. If they were damaged that much wouldn't it have been noticed immediatly.

We are only getting one side of the "conversation" with F21. It is hard to tell if she is being offered 50% or 70%(she states both). Also, if that is off of the price of the dress or the damages she is claiming, or both? Keeping in mind that the OP did have this dress for almost a year and wore it at least 3 times(3 washes).

As a couple of side observations. You reposted the SAME report with "spelling corrections". Yet I didn't see any fixes of some very obvious mistakes. You also loose credibility when you appear to basically black-mail them, where if they don't agree to what you want you will "go public".

Perhaps if the OP would answer these questions rather than just reposting the exact same report it would clear up a few of these inconsistancies.

I think Cory took a leap in thinking that she was sleeping with the doll. However, what she did state brings into question how "collectable" that collectable doll was. I know people that have collectable(or old) dolls and they are rarely(if ever) moved. When they do touch them they handle them with extream care. So depending on how she treated this "collectable" it is possible, but a true collectable with some value it seems unlikey that it could happen.

It is also interesting with the top and fitted sheets as well as the pillow case that she had to go back after she remembered she took a nap. If they were damaged that much wouldn't it have been noticed immediatly.

We are only getting one side of the "conversation" with F21. It is hard to tell if she is being offered 50% or 70%(she states both). Also, if that is off of the price of the dress or the damages she is claiming, or both? Keeping in mind that the OP did have this dress for almost a year and wore it at least 3 times(3 washes).

As a couple of side observations. You reposted the SAME report with "spelling corrections". Yet I didn't see any fixes of some very obvious mistakes. You also loose credibility when you appear to basically black-mail them, where if they don't agree to what you want you will "go public".

Perhaps if the OP would answer these questions rather than just reposting the exact same report it would clear up a few of these inconsistancies.

I think Cory took a leap in thinking that she was sleeping with the doll. However, what she did state brings into question how "collectable" that collectable doll was. I know people that have collectable(or old) dolls and they are rarely(if ever) moved. When they do touch them they handle them with extream care. So depending on how she treated this "collectable" it is possible, but a true collectable with some value it seems unlikey that it could happen.

It is also interesting with the top and fitted sheets as well as the pillow case that she had to go back after she remembered she took a nap. If they were damaged that much wouldn't it have been noticed immediatly.

We are only getting one side of the "conversation" with F21. It is hard to tell if she is being offered 50% or 70%(she states both). Also, if that is off of the price of the dress or the damages she is claiming, or both? Keeping in mind that the OP did have this dress for almost a year and wore it at least 3 times(3 washes).

As a couple of side observations. You reposted the SAME report with "spelling corrections". Yet I didn't see any fixes of some very obvious mistakes. You also loose credibility when you appear to basically black-mail them, where if they don't agree to what you want you will "go public".

Perhaps if the OP would answer these questions rather than just reposting the exact same report it would clear up a few of these inconsistancies.

I think Cory took a leap in thinking that she was sleeping with the doll. However, what she did state brings into question how "collectable" that collectable doll was. I know people that have collectable(or old) dolls and they are rarely(if ever) moved. When they do touch them they handle them with extream care. So depending on how she treated this "collectable" it is possible, but a true collectable with some value it seems unlikey that it could happen.

It is also interesting with the top and fitted sheets as well as the pillow case that she had to go back after she remembered she took a nap. If they were damaged that much wouldn't it have been noticed immediatly.

We are only getting one side of the "conversation" with F21. It is hard to tell if she is being offered 50% or 70%(she states both). Also, if that is off of the price of the dress or the damages she is claiming, or both? Keeping in mind that the OP did have this dress for almost a year and wore it at least 3 times(3 washes).

As a couple of side observations. You reposted the SAME report with "spelling corrections". Yet I didn't see any fixes of some very obvious mistakes. You also loose credibility when you appear to basically black-mail them, where if they don't agree to what you want you will "go public".

Perhaps if the OP would answer these questions rather than just reposting the exact same report it would clear up a few of these inconsistancies.

On 3/4/08 I purchased a dress on line from Forever 21, Item no.2047703823. Since the purchase date the dress has been washed according to garment instructions 3 times. On 1/3/09 while wearing the dress I noticed purple-blue stains on my collectable doll that I was holding. The stains are on the dolls head, arms, legs and feet. It wasn't until I took a shower that I realized that the stain on the doll came from the dress. Because the same stain was on my stomach, arms, and back. I was livid! It took a lot of time to get the stain off of me, and the stain would not come off the doll. The stain is embedded in the dolls vinyl. I then remembered that I had taking a nap with the dress on, so I checked the sheets. The stain was on the fitted, top, and pillowcase. I was not happy. I still don't understand why the dye from the dress would bleed, since it had been washed 3 times. I expect a check compensation for the damaged and defective items in the amount of $222.05. That was the letter I sent to forever 21 on 1/13/09

This was my response on 2/14/09 Karen Mattes, According to your letter the manufacture was going to establish the reimbursement amount. The settlement you have suggested is not acceptable. It would cost the full amount to replace all the items damaged by your defective product. If it weren't for your defective product, I would not have to replace the items. The doll is a collectors doll, it doesn't decrease in value it actually increases. How did you come up with a deduction of 50%? I am the victim of your defective product. Why should I pay anything towards replacing my items? I will only settle for the replacement cost of all the items, per the receipts I sent you. I have copies of all the information in case you need it again. I have one other question why don't you refer to your Forever 21 product as being defective?

Karen Mattes, I need to add to the last letter I wrote you. Tell me how you think it is good business practice to expect a customer to in cure a loss of money, for you company's defective dress. Wear and Tear, give me a break. Only 100% refund is acceptable. The doll, again is a collector doll it only increases in value, I want only what I paid, not 70%off due to Wear and Tear, I'm 25 not a child who mistreats their dolls, but and adult who collects them. The sheet was put on my bed in Dec. of 2008. You can look at the paper work and see the quality of the sheets. Wear and Tear 70% off what was paid for them. Again why should I insure a loss for your defective products damage? I hope that this matter can be resolved without further action. They sent out a settlement with a gag order I was advised my legal advisor not to sign it. I called Karen mattes back and told her they would have 10 days to mail me my check or I'm going public.

As I read the letter, I read two events: 1) holding the doll 2) taking a nap. I don't see where she said she took a nap with the doll. My eyes are old; am I missing something? Help out the old man.

"I'm 25, not a child". "The doll again is a collectable doll it only increases in value". "I was taking a nap with the dress on". "I noticed purple-blue stains on my collectable doll that I WAS HOLDING WHILE TAKING A NAP". Besides the fact that ANY collectable VALUE would be lost because you were SLEEPING with the doll and any collector would want an PRISTINE, UNHUGGED, UNMAULED doll, aren't you a little old to be sleeping with dolls? How about forever4? Good story though, maybe you'll get a new dress AND a new doll to sleep with, out of it.

The Original Ripoff Report Text:
On 3/4/08 I purchased a dress on line from Forever 21, Item no.2047703823. Since the purchase date the dress has been washed according to garment instructions 3 times.

On 1/3/09 While wearing the dress I noticed purple-blue stains on my collectable doll that I was holding. The stains are on the dolls head, arms,legs and feet. It wasn't untill I took a shower that I realized that the stain on the doll came from the dress. Because the same stain was on my stomach, arms, and back. I was livid! It took a lot of time to get the stain off of me, and the stain would not come off the doll. The stain is embedded in the dolls vinyl. I then remembered that I had taking a nap with the dress on, so I checked the sheets. the stain was on the fitted, top, and pillowcase. I was not happy.

I still don't understand why the dye from the dress would bleed, since it had been washed 3 times. I expect a check compensation for the damaged and defective items in the amout of $222.05. That was the letter I sent to forever 21 on 1/13/09

This was my response on 2/14/09 Karen Mattes, According to your letter the manufacture was going to establish the reimbursement amount. The settlement you have suggested is not acceptable. It would cost the full amount to replace all the items damaged by your defective product. If it wasn't for your defective product, I would not have to replace the items. The doll is a collectors doll, it doesn't decrease in value it actually increases. How did you come up with a deduction of 50%? I am the victim of your defective product. Why should I pay anything thards replacing my items. I will only settle for the replacement cost of all the items, per the reciepts I sent you. I have copys of all the information in case you need it again. I have one other question why don't you refer to your Forever 21 product as being defective?


Karen Mattes, I need to add to the last letter I wrote you. Tell me how you think it is good business practice to expect a customer to in cure a loss of money, for you companies defective dress. Wear and Tear, give me a break. Only 100% refund is acceptable. The doll, again is a collector doll it only increses in value, I want only what I paid, not 70%off due to Wear and Tear, I'm 25 not a child who mistreats their dolls, but and adult who collects them. The sheet were put on my bed in Dec. of 2008. You can look at the paper work and see the quality of the sheets. Wear and Tear 70% off what was paid for them. Again why should I incure a loss for your defective products damage? I hope that this matter can be resolved without further action. They sent out a settlement with a gag order I was advised my leagal advisor not to sign it. I called Karen mattes back and told her they would have 10 days to mail me my check or I'm going public. Forevertwentyone is a don't eastpointe, Michigan