Foreverwed Charges an Excessive "Small Order Fee" on top of Exorbitant Shipping Costs; Hides Fees in Fine Print Marysville Washington
On 05/12/2005, I ordered items FW4774 and FW4009-1, at a total cost of $25.90 from ForeverWed via Order Number 13490. I understood that in addition to this amount, I would pay $12.90 in ground shipping charges. Although this shipping amount seemed very high, I was willing to pay it for what seemed like a high-quality product.
My Order Confirmation arrived immediately via e-mail, informing me of a correct total cost of $38.80, to be billed to my personal Visa card. On 05/16/2005, my Credit Card was billed $43.80, which is $5.00 higher than the amount specified on my Order Confirmation.
I immediately contacted Deb in the Customer Service Department, who informed me that I was billed an additional "small order fee" of $5.00. Although this was hidden in the fine print on their web site, it was not included in the total price specified on my invoice or in my Order Confirmation.
I replied to Deb to express my dissatisfaction and to request a partial refund of only the $5.00 fee, and received no response.
Justin
Hellam, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Justin
Hellam,Pennsylvania,
U.S.A.
Foreverwed Ships Incorrect Merchandise Marysville Washington
#2Author of original report
Wed, May 25, 2005
In addition to the excessive small order fee, the arrival of goods has caused me to report more information on my complaint.
When a package arrived yesterday from Foreverwed, I was surprised to find that only one of the items I ordered was correct. The second item was omitted, and an incorrect item was included in its place. I have contacted Foreverwed to seek a refund or exchange for this error, but have received no response.