ForeverWedStore.com - Foreverwed.com stay away! an awful company no service did not deliver goods and services as promised and paid for ripoff Internet
I placed my order online 6 July. 20 days later I am still waiting for a reply from the company in reguards to what they will do to correct their error. I am not an unreasonable person, I only want to have what I paid for, by the time I paid to have it. The company did not provide this. I paid over $200 to this company for things for my sister's wedding. I paid extra to have it done as a rush order, and was promised my purchases by the 14th of July. As of the 15th I had nothing. I called the company and was told my order would not ship until the following Monday, the 17th.
I was livid, as I would not be in town by then, as I was taking the things I'd ordered to the wedding which was in California. I'd explained this to the representitive when first placing my order, hence the expidited shipping costs. The person on the phone on the 15th told me I could change the address so my order could still arrive in time for the wedding. I gave an address in California and though I was annoyed, I assumed all would work out. Wrong!!Monday morning I received an email that I had filed a damaged package claim with UPS- I called to say I had no packages whatsoever, damaged or otherwise. They said whoops you received that by mistake, no worries, we will ship your order to Texas. I exclaimed my order was not to be shipped to Texas, but to the corrected address in California.
They asked for the address again, I gave it. I was assured my packages would ship out no more problems. Moments after ending this call I was called back by ForeverWedStore, because they had not saved the address!! I gave the corrected address for the 3rd time!!! Tuesday I received an email my packages had shipped out, to Austin TX!!! I called again, this time to speak to a manager or supervisor. I was told no one was available. I offered to hold, and was disconnected. I called again, and this time was informed all supervisors were in a meeting.
I very calmly explained the situation, and had a very snippy woman tell me the company would at their cost redo, and reship my order, to California. I told her this was not good enough, I still desired to speak to a supervisor, and she asked me in a very icy tone why this was not good enough!! I explained to her, my order was to have been shipped already, I had paid extra, and I needed to know for a fact from someone of authority, that it was indeed tended to, and I would receive what I had paid for. I also wanted to voice my displeasure with the company for charging me for a service that was not being provided (rush order). I was told I would be called back. I was never called back.
My next call to the company came when I received yet another email notification, that my packages had shipped to California and would arrive Thursday. I had been promised on the phone during my conversation with a very rude woman that because of the "mixup" my order would arrive by 10am Wednesday. I was irrated, aggravated, and displeased, but I would be content just to get my order before my sister's wedding. Thursday arrived, and I was enroute to California when my sister called. The order had infact arrived, and it was short 7 items!!! I called the company and was told no one was around to help. I said I would continue to call until someone helped me. I called at least 5 times that night, no one ever called me back.
I called an additional 2 times the next morning before I spoke to someone on my third call of the day, and was again told I would have to wait for a call back. I said I would continue to call until someone returned my call. I called back, a fourth time that morning, and this time was informed no one could help me until customer service came in (9am PST) and that call back time was 3 to 4 hours. I said I'd been dealing with this for a week already, no one had called me back yet, and I should not be made to wait 3 to 4 more hours, I should be at the top of the list!! I waited the entire day to be called back. At 10'til 5 (closing time for these prompt people) I called and spoke to Jackie. At first she was unhelpful. I did not let her off the hook. Then I was placed on hold. Then she came back and said my packages must have been tampered with. I said no, they had not given me my complete order.
I told her I wanted to be refunded the cost of the items not sent to me, and refunded the cost of shipping those items since they obviously had not been shipped. She said that was impossible. She said there was no way they could have not shipped my complete order and said "we have no way to know who you are or trust you. you could be pulling a scam" !! I could not believe she went so far as to suggest I had somehow come up with this dishonest plot to get away with some sceme just for these particular items!! Why not the whole order!!!? She then tells me that a package was actually delivered to Austin.
Great, fine, whatever, no package should have been sent there. I gave an address correction 3 times!!! Well a package was sent there, so they have to file a claim with UPS. Why should UPS be responsible for this I ask, it is not their fault they delivered a package to the address the company gave them. It is the fault of forverwed I explain. She does not follow this line of thinking. I explain I wanted nothing more than to simply get my money back for the things I didnt have for my sister's wedding, which was at this point the next day!! I was told I would have to wait for a call back Monday. I told her I had yet to be called back by anyone ever. Sure enough Monday came and went. No call.
I call Tuesday, to speak to a supervisor, and again am told they are all in a meeting. I will have to wait to be called back the next day (Wednesday) Well today is Wednesday, it is almost 5 pm, so I am posting this as a warning to anyone and everyone out there who is planning a wedding or knows of someone planning a wedding- DO NOT USE FOREVERWED.com, same as FOREVERWEDSTORE.com!!!!!! They are dispicable, irresponsible people who care nothing about customer service. It was as simple as filling the correct order within the time frame paid for, and shipping it where it was intended to go. Had anyone, at any point bothered to call me back, it could have been resolved without me having to go through all this, and put up this posting-- Why should I have to pay for something they did not provide?! It does not seem fair. Worst of all, they bill themselves as the "Christian Bridal store" yet they have the most un-Christian attitude!!
I am sorely dissapointed, as they had a nice selection of stuff, for very reasonable prices. I can only hope my trouble saves someone else the time and money I wasted going through this hassle. Best of luck to anyone trying to get a response out of these people!
M
Austin, Texas
U.S.A.
3 Updates & Rebuttals
M
Austin,Texas,
U.S.A.
And another thing- more erroneous info from foreverwed
#4Author of original report
Wed, August 16, 2006
I had just finished posting an update to the rebuttal posted by foreverwed, and went back to read it one more time, and I wanted to address the statement that I called every 3 minutes for a 10 hour time period. This is false. First of all I had multiple wedding arrangements to tend to- I listed my "multiple" calls in the complaint, I did not leave out that I called every 3 minutes for 10 hours because I did not. I called as many times as I stated, and if phone calls are recorded, you have all the proof you need of exactly what was said, by whom. My case is proven.
Further more, when I finally did speak to someone Friday morning, the 21 of July, and I was told I had to wait to be called back by customer service, when they opened at 9, and it was a 3 to 4 hours call back time, and I asked why, since I had been calling trying to reach someone did I still not merit a phone call earlier than that, I was told she did not see any record that I had called, or was on a list to be called back, so she would have to put me down. So if a foreverwed store representative said she didn't see that I had called, numerous times prior to that particular conversation, how is it that now the store can admit that I did call numerous times?
And as far as the sentence stating Foreverwed has not received any more phone calls from me-- haven't I called in enough??!! My last call to the store was Tuesday, 7/25/06, and I was told I would have to wait for a phone call Wednesday 7/26/06. I was never called back that day, or from any of my prior calls, and no one could help me when I did call, many, many times, so why would I try calling again? Isn't it the responsibility of the company at some point to contact me? I obviously tried to contact the company.
I even sent an email through the foreverwed site, on Wed. 7/26 and that did not even generate a call or connection to someone able to help me with all this. So I don't feel it was my responsibility to call anymore, I'd done all I could, now Foreverwed needs to take responsibility for their wrong-doings, and say simply, to me personally, we're sorry, and this is what we are willing to concede to in the interest of fairness.
I am not being untruthful or unreasonable. I mean this is alot of time and trouble to go through, so obviously I really must beleive in standing up for what's right, and I really must have not been treated fairly, or else this would not even be going on for so long. I am a busy person, as is most of the world, and so for me to take time out to devote to getting right out of this wrong means I as a consumer needed, and indeed paid for something I was not in receipt of-- not just the material goods, but the service and respect due one human being from another, in this type of transaction.
In the world we live in today, when so much daily business is handled by computer, a consumer needs to know that an online company, a faceless entity existing in cyberspace somewhere, can still be held accountable to provide the same courtesey and customer care, as the sales person at a business you walk into in person. It is not reassuring to think anyone can hide behind a computer and ignore paying consumers and get away with it just because they are not dealing with that someone in person. It lends a bad name to online shopping, and Foreverwedstore.com lends a bad name to online Christian businesses.
As I stated to my bank, the box erroneously shipped to Austin, TX is available to be picked up, anytime Foreverwed.com, cares to have the package sent back. I am for keeping my word, too bad Foreverwedstore is not.
M
Austin,Texas,
U.S.A.
Wrong!! First of all if you are going to post a rebuttal get the facts straight!
#4Author of original report
Wed, August 16, 2006
Okay, to begin with, as the store's customer, the store could at least get the spelling of my first name correct. Secondly, how is it a month after my first phone call the company, or a representative of the company can post comment on a public website, but still has yet to contact me personally?
If Foreverwed truely regreted any difficulties I may have expirienced, and valued my business, why have I not been called or emailed directly? I did not receive all of my order, twice. If anyone had read any of the writen reports, or emails I had sent, they would know I was missing items from the packages that were finally delivered to CA.
As far as signing for a package in Austin on the 20th, I find it hard to think I persoanally signed for something in one state, when I was over a thousand miles away in another state. A neighbor, who had no idea of the trouble I was having with the Foreverwed company signed for my package, I am sure thinking they were doing a good deed-- but the package should have not been sent to Austin regardless of if the Pope himself were to have signed for it.
I did not change the address once the package had shipped, I called in on the 15th, which if my calls are logged it should show- and changed the address because the package had not yet shipped, even though it should have been delivered already at that point.
I was told I would have the items by the 14th, not that they would be ready to ship after the 14th. I was instructed by the woman who helped me with my order to put in the company name field, the "need by" date, and to put "need by July 14th".
And now to have a representative state I was NEVER told I was a dishonest person trying to get away with something, I am basically being told I am lying. So if in this post someone says I was never told something, and I am lying, why would a representative not have said it on the phone, which was essentially a conversation between two people, out of the public eye? If you someone from the store can call me a liar in person in writing why not in private on the phone? And as far as not returning the first package I was told I had to wait to be called back, it is Foreverwed's own store policy not to acctept any packages back that are not authorized returns.
So I cannot just ship a box back- I need permission to do so. I can not get permission because no one will call me back. And as far as not being able to investigate because of my continuous call-ins- what exactly about my phone calls stopped your entire company from "investigating"?
How did my calls impede the productivity of the entire company? And again, if someone were to read what I had posted I never said I was called by UPS-- I have stated, in this complaint as well as my complaint with the BBB and my bank, that I received automatically generated emails informing me of things-- no phone calls! I am so incredibly upset that this company takes the time to respond publically, to smooth over damage they caused to their own image, for others to think they did all they could, when this same company cannot take the same amount of time to contact me personally, via email, or telephone, to let me know anything.
A simple apology at the outset of all this, and the timely delivery to the desired address was all that really needed to be done. And as far as saying I did not spend over $200 with the company-- I was charged $208and some change--- maybe not alot to some but when you are on a wedding budget, 200 is 200-- and to say that I did not spend money I have the charges to prove is another instance of the company fradulently displaying information.
As a side note, since I did contest the charges with my bank, they shared with me the feedback they received from Foreverwed in regards to this, and the company stated they "filled 75% of the order" Now if this is the statment given to the finiancial institution in control of the payment, and the company admitted to the bank they screwed up, how then does this same company, a month after this all began, state they fulfilled 100% not once but twice?
Could it be because the company is posting this up for all to see? To make the appearance they can be trusted? I don't need the shipping history after the fact. After my sister's wedding the 22 of July, a public posting on the 15th of August of the tracking of packages, is a little bit unnecessary.
One can be sure I will not order from Foreverwedstore.com again. And also as a side note, the Better Business Bureau of Alaska, Washington and Oregon as of the 15th of August had yet to get a response from Foreverwed-- again, why can the store take time to post a rebuttal on a public posting, but not contact the consumer directly, or even respond to the BBB that serves their state?
Hmmm... further supports my claim of shady business practices. I hope others will learn from this to beware who they are buying from, and investigate companies completely before spending hard earned dollars.
Incidentally I am not the only one with a complaint at this site against the company, nor am I the only one with a complaint filed with the BBB against Foreverwed- so what does that say? But I do appreciate that someone finally took some time to respond to this, however fictional the response may be, because it further supports my claim I did not get the customer service due me. Perhaps I would have not had to call in multiple times had I been called back even once.
Too bad this hassle had to occur. Best of luck to the next consumers dealing with Foreverwed.com
Sales
Marysville,Washington,
U.S.A.
UPS Shows a signed delivery by you for your products, replacement sent anyway
#4UPDATE Employee
Wed, August 16, 2006
Mary L.
Thank you for supplying us with the necessary information in order to process an investigation about your claim. We are dedicated to understanding and fulfilling our customer's needs and doing whatever it takes to provide the highest level of reliability and quality service. I apoligize for any inconvenience which this matter may have caused you.
I have investigated your claim and I regret that ForeverWed is not able to accept liability. Our records indicate that this shipment was shipped to your home under several tracking numbers below
with UPS as complete and in good order with no exceptions. I have included the delivery information below for your reference.
You did not pay over $200 for your order. Your order product total was $127.63 for the items you ordered. We took the order on Thursday 7-6 and it was processed it on Friday 7-7. It was then sent to the engraving department for personalization and released for shipment on Friday July 14, the order was then packaged by the shipping department and picked up by UPS on 7-17-06 and sent enroute to you on a three day select arriving on July 20 and signed for by M. Lewis according to UPS. You called in on 7-17 after the package shipped to make an address change. Address changes can not be made after an order ships until the order arrives at the ups destination hub and is relabeled for the new destination. THis is a UPS policy.
You stated that you recieved a phone call from UPS, UPS is not a part of Foreverwed they are the shipper for many companies including foreverwed. If UPS was filing a claim why would they be shipping your package to you?
You did call us and you were informed by the tracking department that your order would not ship until 7-17-06 and it did ship on that date.
No One at the Foreverwed company would ever make a statement like: "we have no way to know who you are or trust you. you could be pulling a scam" !! Customer Service Members are trained professionals who take each customers needs and addresses them appropriately. Each call is monitored and/or recorded for qaulity assurance. This statement was NEVER made to you.
This rebuttal shows very specifically that you did recieve your order. Not once, but twice, you claimed that you did not recieve your order in Texas, However UPS states that you signed for the package. Please see information below:
Your tracking information shows below that you did recieve your entire package and what you paid for from UPS and you signed for the package. However we still replaced the package for you as you stated you would not be able to recieve it time in Texas as you were traveling to California for a wedding. However, you did sign according to UPS for the package on 7-20 at your Texas Addresss
On 7-17 after your change of address call, Our customer service team immediately had your order redone and shipped via UPS 2nd day air at our expense to your new california address in two boxes. The package was shipped immediately on the morning of 7-18-06. With the condition you would return the first package. Which you did not.
1st Package to Original Texas Destination:
Track by Tracking Number 1Z74YE801249363228
with UPS.com View Details
Status: Delivered on: 07/20/2006 2:59 P.M.
Signed by:
((name redacted by ROR))
Location: RECEIVER
Delivered to: AUSTIN, TX, US
Shipped or Billed on: 07/17/2006
Tracking Number: Service Type: 3 DAY SELECT
Package Progress:
Location Date Local Time Activity
AUSTIN, TX, US 07/20/2006 2:59 P.M. DELIVERY
07/20/2006 4:37 A.M. OUT FOR DELIVERY
07/20/2006 3:41 A.M. ARRIVAL SCAN
MESQUITE, TX, US 07/19/2006 10:31 P.M. DEPARTURE SCAN
MEMPHIS, TN, US 07/19/2006 2:33 A.M. DEPARTURE SCAN
07/19/2006 1:59 A.M. ARRIVAL SCAN
NASHVILLE, TN, US 07/18/2006 8:53 P.M. DEPARTURE SCAN
07/18/2006 7:21 P.M. ARRIVAL SCAN
LOUISVILLE, KY, US 07/18/2006 5:08 P.M. DEPARTURE SCAN
07/18/2006 1:03 P.M. ARRIVAL SCAN
SEATTLE, WA, US 07/18/2006 6:20 A.M. DEPARTURE SCAN
07/18/2006 2:43 A.M. ARRIVAL SCAN
REDMOND, WA, US 07/18/2006 2:00 A.M. DEPARTURE SCAN
REDMOND, WA, US 07/17/2006 11:24 P.M. ARRIVAL SCAN
EVERETT, WA, US 07/17/2006 7:24 P.M. ARRIVAL SCAN
ARLINGTON, WA, US 07/17/2006 6:41 P.M. DEPARTURE SCAN
07/17/2006 6:04 P.M. ORIGIN SCAN
US 07/17/2006 5:51 P.M. BILLING INFORMATION RECEIVED
Tracking results provided by UPS: 08/15/2006 8:12 P.M. Eastern Time (USA)
2nd Package shipped at our expense to California Destination
Status:
Delivered
Delivered on: 07/20/2006 3:42 P.M.
Location: FRONT DOOR
Delivered to: FORTUNA, CA, US
Shipped or Billed on: 07/18/2006
Tracking Number: 1Z 74Y E80 02 5006 765 4
Service Type: 2ND DAY AIR
Multiple Packages: 2
Package Progress:
Location Date Local Time Activity
EUREKA, CA, US 07/20/2006 3:42 P.M. DELIVERY
07/20/2006 7:47 A.M. OUT FOR DELIVERY
07/20/2006 7:35 A.M. DESTINATION SCAN
07/20/2006 5:57 A.M. ARRIVAL SCAN
WEST SACRAMENTO, CA, US 07/19/2006 10:09 P.M. DEPARTURE SCAN
07/19/2006 4:59 P.M. ARRIVAL SCAN
ROSEBURG, OR, US 07/19/2006 8:00 A.M. DEPARTURE SCAN
07/19/2006 7:25 A.M. ARRIVAL SCAN
PORTLAND, OR, US 07/19/2006 3:54 A.M. DEPARTURE SCAN
07/19/2006 1:29 A.M. ARRIVAL SCAN
EVERETT, WA, US 07/18/2006 9:00 P.M. DEPARTURE SCAN
07/18/2006 7:20 P.M. ARRIVAL SCAN
ARLINGTON, WA, US 07/18/2006 6:40 P.M. DEPARTURE SCAN
07/18/2006 5:50 P.M. ORIGIN SCAN
US 07/18/2006 5:32 P.M. BILLING INFORMATION RECEIVED
Tracking results provided by UPS: 08/15/2006 8:28 P.M. Eastern Time (USA)
3rd package to California Address:
View Details
Status:
Delivered
Delivered on: 07/20/2006 3:42 P.M.
Location: FRONT DOOR
Delivered to: FORTUNA, CA, US
Shipped or Billed on: 07/18/2006
Tracking Number: 1Z 74Y E80 02 5079 906 0
Service Type: 2ND DAY AIR
Multiple Packages: 2
Package Progress:
Location Date Local Time Activity
EUREKA, CA, US 07/20/2006 3:42 P.M. DELIVERY
07/20/2006 8:03 A.M. OUT FOR DELIVERY
07/20/2006 7:35 A.M. DESTINATION SCAN
07/20/2006 5:57 A.M. ARRIVAL SCAN
WEST SACRAMENTO, CA, US 07/19/2006 10:09 P.M. DEPARTURE SCAN
07/19/2006 4:59 P.M. ARRIVAL SCAN
ROSEBURG, OR, US 07/19/2006 8:00 A.M. DEPARTURE SCAN
07/19/2006 7:25 A.M. ARRIVAL SCAN
PORTLAND, OR, US 07/19/2006 3:54 A.M. DEPARTURE SCAN
07/19/2006 1:29 A.M. ARRIVAL SCAN
EVERETT, WA, US 07/18/2006 9:00 P.M. DEPARTURE SCAN
07/18/2006 7:20 P.M. ARRIVAL SCAN
ARLINGTON, WA, US 07/18/2006 6:40 P.M. DEPARTURE SCAN
07/18/2006 5:46 P.M. ORIGIN SCAN
US 07/18/2006 5:32 P.M. BILLING INFORMATION RECEIVED
To date we have not a recieved a return from you as promised by you or any additional phone calls. Also you fail to state in your complaint that you contacted our office every three minutes for a 10 hour period, and due to this customer service was unable to look into your concerns and take care of your needs with these shipments. Because of your continued logged phone calls into customer service, a customer service representative never had the opportunity to call you back or inquire into any of the packages as you continuously called in, without allowing time for an investigation.
The Staff at foreverwed never had the opportunity to call you back as you continuously called in.
I am very sorry that you were so stressed out during this time period, however all of our information between UPS and you show you recieved all of your orders, twice.
I regret any difficulties which you may have experienced. I trust that your future orders with ForeverWed will meet with your complete satisfaction. We value your business and we will constantly strive to provide the quality and service you expect.
Thank you
Trish
Office Manager