Complaint Review: Fortbendtickets.com

We responded to a routine email asking about our customer service experience.  We weren't very happy, but we acknowledged the problem could have been our mistake.  However, the response we received was highly unprofessional.  Read for yourself (we have removed names and identifying information, other than general company info) and draw your own conclusions.  Even if we did make a mistake, the person dealing with their customer service clearly does not deserve my business, your business, or anyone else's if this is their attitude.  Note, we did not ask for a refund as the email falsely claims, nor did we fully blame the website.  having purchased tickets online many times, though, this was the first time we had this kind of problem.  the website did indeed send a confirming email, which did indeed show the tickets being delivered were for the wrong date, but we did not receive an email with a link to download the ticket until 24 hours later - when it was too late to correct the problem.

From: Customer Care <customercare@fortbendtickets.com>
Date: June 5, 2014 at 3:35:01 PM EDT
To: xxxxxxxxxxxxxxxxxx

Subject: Re: problem with tickets we purchased for luke bryan, saturday, june 1

xxxxxxxxxxxxx,

Thanks for writing. Why blame us for something that you're not even sure was our fault? You said it yourself, you were not sure if it was an error on your part or with our website. That's an old scam of blaming a business just to get a refund, and it just won't fly with us.

We make sure that the information on our website is always right, so it is impossible that our online system would give you tickets for the wrong date. We even immediately send out a confirmation email stating the details of what you ordered, I guess you didn't even bother to read that.

While we are sorry that things didn't go smoothly as you wanted, we are not taking the blame for a clear user error.

Thanks again for writing.

Sincerely,

yyyyyyyyyyyy.

On Thu, Jun 5, 2014 at 8:19 PM, xxxxxxxxxxxxxxxxx wrote:

hi:

my daughter and i sat down together and purchased this ticket online from Excite.com  i’m reasonably sure we purchased them for saturday night, because that is the concert she and her friends planned to attend.

when the link arrived, the ticket was for the wrong night - friday night.  i don’t know whether this was user error on our part or a problem with your site.  i ended up having to scramble at the last minute and scalp a ticket at the venue.

accordingly, we were very unhappy with the experience and would not use your site going forward and will discourage anyone we know from using it.

xxxxxxxxxxxxxxxxxxxxxxxx