Complaint Review: Fortress Mobile Fitness

Jordan is lying to mask his incompetence and lack of knowledge. I do have a neurological condition but it is NOT degenerative and Jordan knows this. As he is well aware I have heavy metal toxicity, specifically mercury and lead poisoning which is fully curable and reversible. It mimics MS but is NOT MS and has caused some paralysis and nerve damage. I have all the test results on my computer and showed Jordan these prior to commencing training with him. Physical rehabilitation is most successful when it is combined with chelation therapy which is unavaiable in the UK, hence as Jordan is fully aware it is the reason why (or one of the reasons why) I returned to Canada to be treated by Dr Chen at Advanced Healing Arts in Port Moody. Jordan's statements are totally untrue: my chances of recovering my mobility are high WITH THE RIGHT THERAPY and the results would be permanent. What Jordan has failed to address and what I questioned is his METHODOLOGY. I repeat what I said in my origsinal report which is that due to Jordan's lack of knowledge and experience he was trying to make my legs strong in order to get me to stand instead of vice versa - as advised by a neuro physio at a company called Neuro Ability it is the standing that restores the neurological pathways that are damaged, but such was Jordan's arrogance and determination to prove himself right and capitalize on the situation financially that he faked results, surreptitiously moving my legs hmself and working off my reflexes. He would get angry when I suggested this too. He also said that he and his family had been praying for me and it was Jesus who was responsible for my improvements!

As far as the additional physiotherapists go, it was Jordan who didn't want these not me. He said we didn't need anyone else and he was also worried they'd steal his technique!

With regard to the immigration aspect I mentioned to Jordan in confidence that I might have to renew my permanent residency status in Canada as I'd been out of the country for a while but then I talked to 2 immigration lawyers and they gave me different information. Jordan had no concerns for his country (another lie), he used what I told him against me OUT OF SPITE when I refused to pay his bill. He said he would set the Canadian authorities on me but I never heard a word from them: firstly they wouldn't have let me into the country if they'd had any concerns about me and secondly they certainly wouldn't have discussed a confidential and personal matter such as my immigration with him!

Fortress Mobile Fitness would like to provide an official response to the accusations made by Ms Pittel.  Out of respect for her right to confidentiality we will not discuss personal information other than what has already been disclosed in the above complaint made by Ms Pittel.

My company values integrity and honesty inside of all assessments and ongoing programs. We have been, and will continue to be loyal to our customers.  While I do empathize with her situation, I feel compelled to offer a comprehensive response to her accusations and claims which I provide to the reader below:

As mentioned by Ms Pittel, she possesses a neurologically degenerative condition, wherein improvements will be sparse and often non-permanent.  With this in mind, Ms Pittel’s complaints must be viewed in light of her neurological condition; while some improvements may be made gradually, permanency is not a guarantee with her condition. FMF has never guaranteed Ms Pittel any permanent results; any claim made otherwise is false.

For insurance and liability concerns, be advised that Ms Pittel was medically cleared by her treating physician prior to the start of the program with FMF. All appropriate insurance-related forms were completed and remain on file with FMF.

My position with Ms Pittel since the start of the program was one of both professional and personal integrity. I told Ms Pittel that our goal was to see ongoing improvements in all possible areas. However, due to the severity of her circumstance I reminded Ms Pittel that there would be limitations to our services of in-home training in terms of how effective our services would be for her. She remained determined to utilize our services.

Of her own volition, Ms Pittel chose a rigorous training schedule and was charged the same rate as any other client.

Prior to the start of her program with me, Ms Pittel was fully aware of her own physical limitations as well as the aforementioned limitations to in-home training. Ms Pittel was fully informed of the risks of the program prior to the first official session and signed a liability waiver further indicating her awareness of what was being offered via our services. This waiver and all appropriate paperwork remain on file with FMF.

Unfortunately, due to the nature of her condition, physical “high-points” that occur during a program are often followed shortly thereafter by neurological declines. During her program, daily assessments were made of her physical status. She was seen over the course of the program to have been making minor improvements in the way of physical control over her hip-extensor muscles. This was the primary goal within the first month of training. In our program, Ms Pittel’s performance steadily improved to the point of a peak and then began to decline. Because of her condition, permanency of results and the ultimate goal of “standing” was unachievable; this decline led Ms Pittel to end her contract with FMF.

The severity of her condition was such that I encouraged Ms Pittel to seek treatment with physiotherapists from other reputable companies near to her living area in Vancouver.  Furthermore, professionals were brought in at our prompting to provide on-site physiotherapy for her. Unfortunately, each professional brought in by myself and FMF was deemed “incompetent” by Ms Pittel. Additionally, she failed to pay these professionals who were brought in with her prior consent.  Despite Ms Pittel’s assessment of the competency of said physiotherapists, we stand behind the recommendations made during the program that she should seek the assistance of physiotherapy and more advanced solutions.

The accusation made by Ms Pittel regarding her residency is very serious and one which I will speak to. FMF greatly values the legal validity of citizenship status and proper entry into the country. I believe that immigration which occurs illegally should be rightfully scrutinized by all Canadian citizens. I received a comment from Ms Pittel near the end of her program regarding her Canadian citizenship. The comment was such that her ongoing Canadian citizenship was dependent upon her physical improvements. Subsequently, Ms Pittel implied that her citizenship was dependent upon whether or not we would be successful in helping her regain her mobility. This pending issue regarding her citizenship was undisclosed to myself at the start of the program. I followed up on this comment as a part of our corporate responsibility and right as a reputable Canadian Company. I hold to my actions of professional integrity throughout this incident.   I greatly empathize with Ms Pittel as her condition is truly life altering and appreciate the reality of her current situation.  I assert that the utmost professionalism was maintained throughout her entire program.

Ms Pittel regularly attested to my professionalism and competency during the program. Ms Pittel was a returning customer of FMF and purchased multiple packages of sessions over the course of several months. Throughout this time, she spoke to the professional competency and services of both myself and FMF training. Her frequent email conversations stand as documented evidence to this fact. These, along with her regular verbal communications, indicate a strong level of satisfaction throughout the program.

It has always been my goal to treat my clients with the utmost respect and train them in a professional and dedicated manner.  Multiple testimonials and references attest to this fact and can be viewed online at our website.

I wish Ms Pittel nothing but the best in her future efforts for physical recovery and advancement.

Jordan Robertson

I 'popped up' as you assert because I was doing a search for his website to ask him some questions and happened upon your complaint on this website.  I felt that I should respond with my own experience. Afterall you're not offering a shred of proof to substantiate this

Your accusations do not corrolate remotely with my personal experience with Jordan and FMF plus your tone is utterly vitriolic  and crass which decreases your credibility.

Won't bother chatting any more with you.

No he's not, he's a naive rritating money and Christ obsessed weirdo, impossible to communicate with and actually slightly (((REDACTED))) - he doesn't understand the simplest of things. He's so immature and unprofessional too - threatening to report me to the Canadian authorities for no reason whatsoever just because I disputed a bill, he was supposed to be helping me and lookng after my interests not trying to hurt me - some Christian, he's a nasty bit of work. In fact you probably are Jordan or his brother posing as a client, it's exactly the sort of thing he would do to protect his reputation. Whoever you are you aren't genuine anyway because you popped up the day I told him I posted the report.

What? Wrong.. So you 'know' who his entire client list is do you?  Jordan's done a great job for me.. I'd highly recommend him to anyone.  He'[s a very honest young man as well

This is a scam response, Paul is a personal friend of Jordan's not a client of his!

Jordan and Fortress have been nothing but completely professional and courteous and have delivered great ongoing training and service.   I highly recommend Fortress to any person or corporation looking for cutting edge fitness.