Fortuna Enterprises Horrible company with poor ethics ripoff Buffalo New York
Item stated as tested and working. Item arrives not working, missing piece and horribly packaged. Company tries to implement 15% restocking fee when they will not be restocking a knowingly broken piece of equipment.
They create offers to try to get you to accept less and make you pay for return shipping. Because of their lack of attention to detail and deceptive practices I am out an extra $10 shipping.
I would be highly cautious dealing with this company as shown by their previous trail of complaints. Wish I would have seen this site sooner.
Anthony
San Diego, California
U.S.A.
11 Updates & Rebuttals
Anthony
San Diego,California,
U.S.A.
Damage control in full mode.
#12Author of original report
Tue, September 04, 2007
They didn't satisfy my needs. They won't satisfy yours. If they were as good as they state there wouldn't be so many complaints against them.
The pretend customer didn't work as it got called out right away so now the obvious ploy is to bring the sheriff (manager) in.
Once again, just remember I warned you all.
Alicia
Buffalo,New York,
U.S.A.
Fortuna cares about our customers, if there's a problem with our service, simply let us know about it, so we can resolve it!
#12UPDATE Employee
Tue, September 04, 2007
Hello,
First, please let me introduce myself as the manager of the Customer Service department at Fortuna Enterprises Inc. Sorry, I haven't had time to see what the buzz was about Fortuna, on "ripoffreport" lately, but here I am now, swooping in to put this matter to rest!
Vicky most definitely does not work for us, although she might as well, with all the thousands of dollars in business she has spent here!! We recognized her right away because she is a constant bidder and stops in quite often to pick up her TRUCKLOADS of stuff she has won on auction! :) Thank you Vicky for sticking up for us! It's nice to see a truly happy customer who is looking out for our reputation as much as we are!!
To the person who initiated this complaint, quite simply, if there is a problem and you do not like the way we handled your RMA, just email me at alicia@fortunaenterprises.com, or call 716-250-7410, and once I have your order # or auction number, I will be able to see what I can do to resolve your dissatisfactions, and check to see if your RMA was handled correctly in the first place. Until you can contact me though, there will be little I can do to help you, because I do not know who you are, or what you bought.
As many companies will say, if you like how we do things, tell your friends, but if you don't like our business, tell us first so we can fix it!
Give me a ring or shoot me an email and let's see what I can do to assist with this matter.
~Alicia
Anthony
San Diego,California,
U.S.A.
Yawn,
#12Author of original report
Sun, August 26, 2007
Just remember I warned you.
good luck.
Anthony
San Diego,California,
U.S.A.
Yawn,
#12Author of original report
Sun, August 26, 2007
Just remember I warned you.
good luck.
Anthony
San Diego,California,
U.S.A.
Yawn,
#12Author of original report
Sun, August 26, 2007
Just remember I warned you.
good luck.
Vicky
Buffalo,New York,
U.S.A.
Fortuna is an Honest Company with great products!!!
#12Consumer Comment
Sat, August 25, 2007
Did you ever think that many people from Buffalo, NY buy their items from Fortuna because the company offers local pickup service?? I would accept emails from anyone & show a list of the items I bought. 95-99% of the time, all the items I buy from them are exactly as described and when they are not, it is very easily resolved.
Anthony
San Diego,California,
U.S.A.
Nice response... what a joke
#12Author of original report
Thu, July 05, 2007
Funny how the respondent is from Buffalo, New York as the company is. Obviously an employee or owner. This should send up additonal red flags.
Vicky
Buffalo,New York,
U.S.A.
My experience with Fortuna Enterprises has been above & beyond GREAT!
#12Consumer Comment
Thu, July 05, 2007
I have bought many, many things from Fortuna & the experience has been exemplary. On the rare occasion that there is a problem, i.e. like missing an adapter, they have gone out of their way to resolve this right away. Mind you, 99.5% of the time, with the many products I have bought, the items are as described or even better than described. Sometimes with liquidation merchandise, consumers have to be aware that errors occur, but comparatively, they are some of the best companies for this type of merchandise I have seen. Customer service was friendly & quick to resolve, the packaging was excellent & prices could not be beat!
Vicky
Buffalo,New York,
U.S.A.
My experience with Fortuna Enterprises has been above & beyond GREAT!
#12Consumer Comment
Thu, July 05, 2007
I have bought many, many things from Fortuna & the experience has been exemplary. On the rare occasion that there is a problem, i.e. like missing an adapter, they have gone out of their way to resolve this right away. Mind you, 99.5% of the time, with the many products I have bought, the items are as described or even better than described. Sometimes with liquidation merchandise, consumers have to be aware that errors occur, but comparatively, they are some of the best companies for this type of merchandise I have seen. Customer service was friendly & quick to resolve, the packaging was excellent & prices could not be beat!
Vicky
Buffalo,New York,
U.S.A.
My experience with Fortuna Enterprises has been above & beyond GREAT!
#12Consumer Comment
Thu, July 05, 2007
I have bought many, many things from Fortuna & the experience has been exemplary. On the rare occasion that there is a problem, i.e. like missing an adapter, they have gone out of their way to resolve this right away. Mind you, 99.5% of the time, with the many products I have bought, the items are as described or even better than described. Sometimes with liquidation merchandise, consumers have to be aware that errors occur, but comparatively, they are some of the best companies for this type of merchandise I have seen. Customer service was friendly & quick to resolve, the packaging was excellent & prices could not be beat!
Vicky
Buffalo,New York,
U.S.A.
My experience with Fortuna Enterprises has been above & beyond GREAT!
#12Consumer Comment
Thu, July 05, 2007
I have bought many, many things from Fortuna & the experience has been exemplary. On the rare occasion that there is a problem, i.e. like missing an adapter, they have gone out of their way to resolve this right away. Mind you, 99.5% of the time, with the many products I have bought, the items are as described or even better than described. Sometimes with liquidation merchandise, consumers have to be aware that errors occur, but comparatively, they are some of the best companies for this type of merchandise I have seen. Customer service was friendly & quick to resolve, the packaging was excellent & prices could not be beat!