Fossil Rim Wildlife Ranch HORRID CUSTOMER SERVICE AND EXPERIENCE Glen Rose Texas
We drove 2 and a half hours after reading the website which states to allow 2 hours before closing to see everything. We arrived at 3:10 (park closes at 5:30), went to get gas and we were back at 3:35.
My first disappointment was they only allow you to buy 1 very small bag of feed. We ran out exactly half way through. I explained to the woman at the front that we drove over 2 hours wanting with the intention to feed the animals but that didn't matter to her.
We get to the giraffes (which is the reason we went) and there was an employees truck behind us. As soon as we started feeding them I decided to pull over to the side to let the employee's truck pass us. I did it out of courtesy. The employee gets out of the truck and starts rounding up the giraffes to put in their pen! Right when we were feeding them! Had I not been a gentleman and moved we would have been able to enjoy the giraffes.
The baby giraffe kept trying to come to our car but the employee got in her truck and was herding her to keep the baby away from us. It was only 4:45.
So we get half way and get out of our car to go see the wolves (about 5pm). Some woman starts yelling at us saying that the petting zoo and wolf den is closed. I explained we paid full price for a ticket and she just gave me the biggest attitude! She chastised me for leaving to go get gas so I asked her if she would rather we run out of gas in the park. She told me they could of sold me gas if I asked. WHAT? I told the woman at the front that I have to run and get gas and they didn't offer to sell me any.
At this point we were half way through and had no food to feed the rest of the animals including the zebras! We left and there were 2 cars still behind us so it's not like we were the last ones there. When I went to the main gate to voice my complaints the woman turned off the lights and hid in the office. When she realized I wasn't going away until my voice was heard she got all huffy puffy while listening to my complaints. I mean we drove FOUR HOURS round trip!
It was a total disaster. They have a great set up with some great animals but my god the customer service is just TERRIBLE! It was a Sunday so it's not like an odd day, we did everything that their website said to do, got there on time and they totally ripped us off! Plus the bag of feed was 8 bucks! At Natural Bridge Caverns a bag that size comes included with each admission plus you can buy as many extras as you want for one dollar a piece! My wife and I like to spend time with the animals, feed and pet them. This is a good place to SEE animals but if you are looking to interact and feed them save your time and money and go elsewhere! Also if you are just wanting to see animals (giraffes in their pen etc.) then this is not a bad place to go. But if you are like me and customer service is #1 then you'll also give this place a 1 star rating.
Chris
Allen, Texas
U.S.A.
5 Updates & Rebuttals
Sherry
Springtown,Texas,
Awful
#6General Comment
Tue, March 11, 2014
I am actually sitting in a long line writing this complaint. It is spring break so you would think the park would prepare for the large crowds. The traffic is horrid. The animals obivously fed because NONE are i site. When we rech the half way point there were NO restrooms only 3 port a potties. It took us almost 3 hours to get to the half way point. If we would have been informed of the animals and no bathrooms we would have NEVER wasted 70.00 on this disappointment!!!
Eileen
Granbury,Texas,
U.S.A.
Not about "getting your dollars worth"
#6Consumer Comment
Wed, May 13, 2009
Thank you "someone who knows" for taking the time to shed some intelligence on the purpose of Fossil Rim. I have visited the conservation center and cannot speak enough of how impressed our car load was of the facility. Please keep up the good work, and thank you again for letting the public know that the facility is not there for visitors to feel satisfied that they have gained a good bargain by visiting. It is not about entertainment or ensuring visitors are getting their dollar's worth. It is about awareness and is about the animals who LIVE there, not the animals who VISIT intending on being "served". God bless all of you volunteers....and thank you for your focus on the purpose of the facility. Keep up the great work!
Someone Who Knows
Fort Worth,Texas,
U.S.A.
Conservation is not Entertainment
#6Consumer Comment
Fri, September 05, 2008
Fossil Rim is not a zoo. It is not an amusement or theme park. It is a wildlife conservation project that protects the endangered lives of wildlife from all around the world and has received worldwide attention and accolades for its conservation efforts.
The endangered animals are not there for your amusement. They are there to bring attention to the fact that rhinos are poached in Africa, that the cheetah population is dwindling, and I would bet you have no idea what an Atwater Prairie Chicken is -- but Fossil Rim has the largest population in the world and has an ultimate goal of restoring this endangered animal back into the wild.
The animals at Fossil Rim are on a very strict feeding schedule. They don't subsist on the handouts out of the windshield of your car. That is rather there for your enjoyment, not theirs.
I would also bet that you get paid a hell of a lot more than the Fossil Rim staff who consist mostly of docents and other volunteers -- but who take their mission of conservation seriously.
If you want to go to a zoo and see caged animals who are always in sight, yet miserable. Who do not have a voice of their own. Go right ahead. If you want to support an organization that supports worldwide conservation and the preservation of our planet, I would suggest that you support Fossil Rim and other organizations who are truly doing God's work on this planet.
I will defend this organization for whom I and my husband have tirelessly volunteered until the day I die.
Someone Who Knows
Fort Worth,Texas,
U.S.A.
Conservation is not Entertainment
#6Consumer Comment
Fri, September 05, 2008
Fossil Rim is not a zoo. It is not an amusement or theme park. It is a wildlife conservation project that protects the endangered lives of wildlife from all around the world and has received worldwide attention and accolades for its conservation efforts.
The endangered animals are not there for your amusement. They are there to bring attention to the fact that rhinos are poached in Africa, that the cheetah population is dwindling, and I would bet you have no idea what an Atwater Prairie Chicken is -- but Fossil Rim has the largest population in the world and has an ultimate goal of restoring this endangered animal back into the wild.
The animals at Fossil Rim are on a very strict feeding schedule. They don't subsist on the handouts out of the windshield of your car. That is rather there for your enjoyment, not theirs.
I would also bet that you get paid a hell of a lot more than the Fossil Rim staff who consist mostly of docents and other volunteers -- but who take their mission of conservation seriously.
If you want to go to a zoo and see caged animals who are always in sight, yet miserable. Who do not have a voice of their own. Go right ahead. If you want to support an organization that supports worldwide conservation and the preservation of our planet, I would suggest that you support Fossil Rim and other organizations who are truly doing God's work on this planet.
I will defend this organization for whom I and my husband have tirelessly volunteered until the day I die.
Someone Who Knows
Fort Worth,Texas,
U.S.A.
Conservation is not Entertainment
#6Consumer Comment
Fri, September 05, 2008
Fossil Rim is not a zoo. It is not an amusement or theme park. It is a wildlife conservation project that protects the endangered lives of wildlife from all around the world and has received worldwide attention and accolades for its conservation efforts.
The endangered animals are not there for your amusement. They are there to bring attention to the fact that rhinos are poached in Africa, that the cheetah population is dwindling, and I would bet you have no idea what an Atwater Prairie Chicken is -- but Fossil Rim has the largest population in the world and has an ultimate goal of restoring this endangered animal back into the wild.
The animals at Fossil Rim are on a very strict feeding schedule. They don't subsist on the handouts out of the windshield of your car. That is rather there for your enjoyment, not theirs.
I would also bet that you get paid a hell of a lot more than the Fossil Rim staff who consist mostly of docents and other volunteers -- but who take their mission of conservation seriously.
If you want to go to a zoo and see caged animals who are always in sight, yet miserable. Who do not have a voice of their own. Go right ahead. If you want to support an organization that supports worldwide conservation and the preservation of our planet, I would suggest that you support Fossil Rim and other organizations who are truly doing God's work on this planet.
I will defend this organization for whom I and my husband have tirelessly volunteered until the day I die.