Fotoconnection.com Confirm order via phone for high pressure sales pitch and additional fees to ship Midwood, New York
On 07-08-08 I placed an order for 2 Sanon SD1000 cameras. $19.38 shipping. I received an email asking me to call 800-457-0889 to confirm my order. A "Sam" then proceeded to attempt to sell me accessories, a longer lasting rechargable battery and battery charger. I told him no thanks. He then said there will be an additional $20.00 per camera for shipping insurance and that this was a good idea. I told him that I did not care for shipping insurance and I would but it elsewhere if that was the case. He said I would be charged this amount anywhere I go. I told him I begged to differ. He then said he would throw in the accessories that he offered to sell me previously (a longer lasting rechargable battery and battery charger) for free to make it up to me. I told him no that I now just wanted to cancel my order. He said okay but there will be a 15% restocking fee since he has processed my order! Do I have to say anymore anout the shady practices that this company has in store for "customer" (victims). I have filed a dispute with my credit card company. If I had done a small amount of research on this company I would have found that this behavior is their normal mode of operation and they are getting away with it daily to the dread of unsuspecting customers all over the USA. Internal terrorists.
Rod
Reno, Nevada
U.S.A.