Complaint Review: Fountain RV

January 2016 between insurance claim and personal monies spent 31,000 with this company. Water damage to coach and my personal quote was 18,500 then when insurance was going to pay most of claim the price doubled, insurance check made out to both parties so my mistake was to give check to Mark before work started. Work was to be complete in four weeks but this changed to eight weeks. We were not on property but just for limited visits because all walls were to be torn out and could not stay in motorhome. Insurance claim was to tear out all insullation and replace with new wall and wallpaper.. This did not happen wall torn out no insullation was replaced(cover up) and wall paper board(pre applied wallpaper already glued to board) was installed. Installed vinyl flooring and angles were not mitered just too many cracks were showing in floor after the finished floor was complete. Seal slides with caulk witch insurance claim was 700.00 to caulk front slide and after leaving location and first rain the motorhome leaked worse than when before Fountain repaired and caulked. I called and was seven hours away this was my second trip trying to re-fix what they failed to fix right the first time their response we will authorize 100 to fix leak and they charged me over 2000 to fix the first time. If they can not fix it right the first time why would I expect them to fix it on the second trip to the shop. 

1) sikaflex on awning did not remove now permanet black spots

2)leaking worse now than before project started

3)no miter on angles of wood work and severe gaps on molding

4)used wallpaper board not wall paper

5) no insullation replaced but ins paid to replace

6)no clean up on inside of coach when we took delivery

There was a don't care argumentaive attitude with Mark the owner. Never was concerned with my issues. I was in business for 30 years and believe me the customer is not always right but in this case we were 100% right in our concerns. I believe since this was an inurance job we were taken advantage of along with the insurance company. They even filed an additional claim for 3250 with my insurance company for work that was not performed I gave them two weeks to call me after they cashed the check. I then called and they tried to say the work had been performed. Finally they said bring it back and we will make it right. We did go back and they did a quick fix just to get us out. 

Since leaving Fountain we stopped at two other facilities trying to trade and both RV dealers asked me if I had done the remodel on inside of our coach.(said it was like an amature had done the job.)

I hope no one else has to go through this at Fountain RV just cause people on forum suggest a certain business do your own check out. My red flags as I look back is do not pay monies up front, do not leave motorhome alone, record all conversation and get it in writting. If the job is not done correct contact the state attorney general and follow up