Complaint Review: Fraction IT FindAComputerGuy.com

I am having this same problem with them, nearly identical, except i havent even been promised payment, i am still showing "pending closed" who is this guy??? He is a jerk (Linn), when i asked if he understood my frustrations he said "im terminating this call right now"

I was paid in full by FACG in mid-August and had neglected to update this complaint until now. In retrospect, there were numerous causes of the long delay in receiving payment for my work. I forgot the password to my account soon after I registered with FACG in March. The password reset emails from FACG never reached me because Verizon DSL service has a ridiculous practice of assuming that entire portions of the IP address space are sources of spam. So, although Linn made me aware on June 16 that there were steps I had to take with my FACG account, Verizon did not remove their block on FACG's email until early July. Once I was finally able to log in and request payment and FACG went through their normal accounts payable cycle, I received payment. Linn even resolved a keying error someone had made and paid me for the full time I worked. In all, this problem was the result of some terrible coincidences, my own ignorance of the process and FACG's justifiable policies to prevent fraud. FACG has my full confidence now.

All previous barriers to resolving this issue have been overcome. Emails can get through, I can log in and I have satisfied all of the requirements asked of me to "close" my work order to receive payment. However, I have still not been paid.

FACG has tantilized me by displaying my "account"
credited for 2 of the 2.5 hours that I worked,
but it shows $0 "available". Their person who
answers inquiries says that he is powerless to even look at my account and has referred me to the vice-president. The VP has asked me to email rather than telephone, but he has not acknowedged receipt of my email after 24 hours. It has been 98 days since I performed this work for them.

FindAComputerGuy has been answering my phone calls and we have been working to correct the cause of the non-payment. The root of this problem turns out to be the product of three factors. First, I lost the password to my account at FACG. Second, a former employee of FACG told me that all account access was broken when it may not have been. Third, my ISP has inexplicably blocked email from the FACG web server, so that I cannot receive a reset password. The ISP, Verizon, is working on this with glacial speed. When I finally get a response from them, I will see if I can actually access my FACG account and free the funds that are supposed to be there. That's all for now.

Karlton, could you please restrict your comments in this report to this specific complaint? Is this an unreasonable request? I believe that this report is not a general forum for people to trade insults.

Dave, please ignore Karlton's comments when they are irrelevant to my situation with FACG and limit your comments to the subject at hand as well.

Do you think that I being harsh or unreasonable in asking this? (This is a rhetorical question. The preferred response is none at all.)

Thank you for your understanding. I hope that you two will resolve your differences, just not on the pages of this report.

Karlton,

You have now twice referenced me as a con in these forums. Again, I ask you to re-read these postings.
The person who described not recieving the report 4 times and showing this to a lawyer is John. Besides, The way I read it is that he asked for the report 4 times before getting it at all, then showed it to an attorney, but I could be wrong.
My point is that this was not me, and I do not appreciate being called a con. You have done this to me twice.. read my posts. I have NEVER said these things.

I have received a very polite email from the VP of FACG explaining the reason for Allen's absence today and reconfirming that Allen alone has the responsibility to deal with me. I feel that it has been a mistake on my part recently to report every little twist and turn of this process. Any future updates will be weekly. That should prevent making snap judgments based on personal encounters that have very little bearing on the actual progress.

I also feel that badgering FACG for the money owed really has inflamed their feelings and delayed resolution. I do not think that the cold hostility I am receiving is just an act to put me off. Of course I may be naive, but time and a patient approach will eventually reveal everyone's true intentions.

Called FACG today to ask Allen why the promised password did not arrive. Person answering would not identify himself. When I identified myself, he said that, "We have been instructed not to speak to you."
I was further told that Allen is not in today and would be back, "Friday or Monday."
It appears that my ealier optimism was unfounded.

Third-party posters, please refrain from holding
arguments on this report.

I have again faxed the signed work order to FACG.
This would be the third time they have requested it.

Allen promised that he would send my login info
by 6/15/05 AM. It is 6/16/05 AM and I have no email from FACG, FindAComputerGuy.com

Karlton,

read these posts clearly. where did I say anything about "never recieving 4 communications from them, or anything about my attorney?
This is in reference to stuff that John mentioned, not me. As of yet I havn't even consulted an Attorney

Who are you and what is your interest in this anyway? Yesterday you appeared as helpful and intersted in solving our dilemma with FindAComputerGuy, althwhile praising ROR as if you were a paid agent. Now, you seem to be more of a trouble maker working against both sides and belittling a real problem.

Since yesterday Linn seems to have been making a noticable improvement and is actually following through on some promises. I was ready to thank you for turning up the heat on this. But now your doing more to create a battle then to solve a problem.

Please get your facts straight. Nothing I have posted is BS.

Dave you forgot that you posted you never received 4 communications from them. Then you posted you're attorney laughed at the agreement you kept posting you never received.

Best keep you're BS straight.

I will agree that Linn seems to be following through. He did provide me with the log-in info as I requested and writing back when he says he will.
So, for this I feel more optimistic. I hope we can all soon put this behind us.

They transposed a digit in your phone number, didn't they? read some of the other posts and beware. This is an old stall tactic. I was promised that my check was mailed several times and had Linn verbaly confirm my address, then later, he read me the wrong address # and said I provided this information to him.
I hope they are being honest this time. I myself will try to contact Allen today. However, wrong phone numbers, E0-mail and home addesses are to be expected.

L@@KS like Rip Off Report works! I hope to read a full resolution!

Do not forget to thank ROR!

I just had a very satisfactory talk with Allen and we may be on the road to resolving this complaint.


Apparently, Allen did try to call me, just as Linn said, but a phone number mixup meant that the messages were left with someone else.

Problems logging in to the FindAComputerGuy.com web site meant that I was never aware of the requirement to request payment online.

If I can soon log in, make the request and receive payment, then FindAComputerGuy.com will redeem a large part of their reputation in my mind.

Since Mr. Boyd wishes me to update this complaint, I will do so.

Unfortunately, I have not received any voice messages from anyone at Fraction IT, despite what Mr. Boyd is saying.

Regarding, "Payment Never Requested Online", I have no idea what he is talking about. The fact remains that Mr. Boyd promised on May 13 to send me my payment for services rendered
on April 14.

The concept of an "online request" for payment was introduced for the first time in Mr. Boyd's rebuttal.

Linn please post photo copies of the checks here on Rip Off Report showing the world the three reports are bogus or your bogus! :) The money you save can be sent to help Rip Off Report keep doing this good work. If your a stand up company there should be no issue here pay the people and prove payment here.

I want my Rip Off Report TV! It would be better then Judge Judy!

Robert,

You have never requested the payment online.

Allen called you back twice and left a message both times, all that you need to do is request the payment and it will be sent.

Please update this.

Thanks.

I have been making sporadic calls to Fraction IT and finally got Linn Boyd on the telephone Monday 6/6. He said he was on another line, he took my number (like I hadn't already left it
20 times in voicemail) and promised to call back. He has never called back.

Today, 6/9, Linn answered the phone and said that he was traveling and couldn't help me. He offered to have "Allen" call me back, but would not tell me Allen's phone number, so I saw no point in re-enacting the farce of reciting my number to him.

I will continue to try to get through to someone who will stay on the line for a discussion of my missing payment.