Fragrance Hut Fragrancehut.com stole my money: they charged my credit card, but never sent me my order and don't respond to inquiries. Vineland New Jersey
I placed an order at fragrancehut.com on June 3, 2007 for over $30. Two days later my credit card was charged the order amount, but the status of the order didn't change on the website.
After I didn't receive anything for two weeks I started contacting the company about my order. They answered one time that there was a "delivery error" and that they will either resend the items or refund me they money. That is all I ever heard from them.
Since then it has been three months and I have sent them multiple e-mails (they do not provide a phone number on their website) which have not been answered. I was not refunded my money nor have I received the items I ordered.
Iwona
Redmond, Washington
U.S.A.
2 Updates & Rebuttals
Iwona
Redmond,Washington,
Never received item or answer to e-mails
#3Author of original report
Tue, February 04, 2014
I never received the item or a tracking number. I double-checked the address in the order confirmation e-mail I got and it was correct, so I am not sure what customer error you are suggesting I made. I have had hundreds of items delivered to this address without issues. I also sent FragrenceHut numerous e-mails saying that I did not receive the item or a refund and only got one answer saying that they are trying to recover the package and will contact me with either a refund or redelivery, but this never happenned and all my subsequent e-mails remained unanswered. Here is the complete thread (I redacted my personal details for compliance with the guidelines, read from the bottom):
From: [My e-mail redacted]
Date: Sat, Jul 14, 2007 at 3:52 PM
Subject: Fwd: Order number fragrancehut-12015
To: sales@fragrancehut.com
Hello,
After not having received my order nor a response to my numerous inquiries, I have ordered the items from a different merchant. Please refund the money you charged me for the unfulfilled order.
[My signature redacted]
---------- Forwarded message ----------
From: [My e-mail redacted]
Date: Jul 9, 2007 1:56 PM
Subject: Re: Order number fragrancehut-12015
To: Fragrance Hut < sales@fragrancehut.com>
Hello,
I still haven't received any news from you about my order or payment refund, nor have I gotten a reply to my previous e-mail. I am afraid that if I don't get any feedback from you soon regarding my unfulfilled order and the money you charded me for it, I will be forced to file a complaint with the FTC.
[My signature redacted]
On 6/29/07, [My e-mail redacted] wrote:
Hello,
I still haven't received any update regarding my order (see below), or a refund of the payment. Could you please let me know the status of the order?
[My signature redacted]
On 6/16/07, Fragrance Hut <sales@fragrancehut.com > wrote:
Hi, i checked into your order with the shipping company and it looks like there was a delivery error and they are trying to recover the package. If they cannot recover it we will have to either refund your payment or contact you when the items arrives again. thanks and sorry for the inconvenience.
[My e-mail redacted] wrote:
Hello,
You charged my credit card for order number fragrancehut-12015 on June 5 and yet there is no status of my order displayed on the website and I have not received any shipment. Please let me know the status of my order.
[My signature redacted]
George
vineland,New Jersey,
Package was delivered
#3REBUTTAL Owner of company
Tue, February 04, 2014
The post office was having trouble delivering their package due to an error made by customer when ordering. The package was going to be sent back to us but it was corrected and delivered to the customer within 10 days. Normally packages take 2-4 days to arrive but the address given to us was incorrect and that is why there was a delivery error. The customer recieved the package days after filing this report. We have been in business since 2003, it is not our job to rip off a customer for $30 and if it was we would be shut down by now.