Frank Anthony, Frank Anthony swimwear (Shorts) Made a purchase on July 25th, never received product. No one will respond to email Toronto Ontario Canada
8 weeks after my initial order, I emailed them requesting info on my order and approximate shipping date. Was told by a girl named Sandy that my order must'be been delayed at customs because some countries have issues with their hydrophobic Nanotechnology. when I questioned her about why customs would be involved (both shipping and recieving are in canada since the company is located in Toronto and I live in Vancouver), she mentioned that they use a third party to ship "overseas"!!!! Then she was caring enough to say that she'll send me a free t-shirt to show good faith and apologized for delay. This was the last time I've heard from them. These are a copy of our last conversations!
On Aug 30, 2014, at 4:21 PM, Frank Anthony <frankanthonyshorts@gmail.com> wrote: Hey &$@#%! I would first off like to apologize for how long it's taken for your shorts to arrive! This is quite strange, some countries have more aggressive regulations about the import/export of Nanotechnology products. It seems where you live seems to be one of them. But don't you worry! You purchased through Frank Anthony which is a great way to ensure you'll be fully satisfied. We didn't receive the package in our return address so my assumptions was that it didn't make it through customs. As a person who buys stuff online all the time, this kinda sucks. How can we fix it? We'll send you a second parcel free of charge with your original order and two free t-shirts! We will mark this package as a "Gift" to ensure it won't get inspected through customs. Attached below are two pictures of our brand new Frank Anthony shirts - Retail ($28) each. Please send me your size (S-XXL) and I will inform our shipping staff of your dilemma and have it fixed ASAP! Thank you for your patience %#@&$, we're sorry once again! :( Sandy, Sales Rep, Frank Anthony
On Sat, Aug 30, 2014 at 8:26 PM, $&#%£<info@abcdefg.com> wrote: Dear Sandy; Thank you for your quick response! -I thought that you guys were based in Toronto, On. I don't see why customs should be involved in the process. I'm from British Colombia, Canada. -Truth is I was very excited about your product and I've been bragging about it endlessly. ;-) -I appreciate your gift, I wear size "L". A great feedback will be added for your quick response and your concerns... Much appreciated! -Please put an extra effort into shipping so I can enjoy the shorts before the end of the summer! Many thanks!
On Aug 30, 2014, at 5:31 PM, Frank Anthony <frankanthonyshorts@gmail.com> wrote: No problem $&#%€, Thank you for being so supportive. The company is based in Toronto yes, we use third party distributors for shipping in the United States and Europe. Sandy, Sales Rep, Frank Anthony Never heard from them again!