Frank Chen United Service SystemsUnited Refrigeration Home warranty agent scam. Frank is a thief andl steal your stuff, invoice for equipment and take the money and never install anything. Thief Davie Florida
The Choice service warranty program is supposed to provide licensed service for my home at 3400 SW 185th Ave in Florida. They market 24 hour response as well. They do not meet their 24 hour service committed to by David Lisboa who sold me the policy.
However, my biggest problem with the service is Choice home warranty service dispatched a scammer/thief to my home to repair the air conditioner. Fred Chen of United Service Systems (they also use United Refrigeration) was sent into my home and he took the original air conditioners (it’s suspect if they needed replacing) and said the service company approved to replace them and they would give me a discount for having the warranty.
I received poor quality, the wrong size air conditioners, no markings or tags to identify air conditioners – (they have been removed by crook) and it is unclear if they are new. Also Choice’s agent hooked up the air conditioners wrong and caused electrical, flooding, structural, foundation damage and reverse flow of the air conditioner coolants. The service company has no record of the air conditioner ticket, invoices and credits provided with the serviceman they dispatched, Fred Chen.
Choice does not want to do anything about this, said it’s my problem – but they sent the crook. I am working with the local sheriff but if there is anything you can do to hold Choice accountable I would appreciate it.
Complaint Description:
Frank Chen,USS was sent to my home by Choice home warranty service. He scammed me & cost of 2 air conditioners that are not working & damaged home. I called Choice home warranty for a service call and they sent out Frank Chen. Frank said the air conditioners could not be repaired to last more than a few months and needed to be replaced. David Lisboa at Choice Home Warranty in Florida Service Agreement: 351616832 1 (888) 531-5403 On August 13, 2013 he provided the following quote and said he cleared it through Choice home warranty, made the change and now Choice is saying they have no knowledge of the air conditioner replacements. Payment method: Wired check to my real estate manager, Linda Mortensen in Miramar at (954) 540-4560. Frank knew i was a single mom w/no support and still took advantage. 8/19/2013 WIRE TRANSFER TO BANK Cash Amount: -$2,500.00 8/15/2013 WIRE TRANSFER TO BANK Cash Amount: -$2,795.00 08/15/13 TO ;PATRICIA FROM; FRANK ESTIMATE WILL INSTALL RUUD( 5) FIVE TON SUPER HIGH EFFIC()IENCY SPLIT SYSTEM13+ SEER. UNIT COMES WITH 10 YR. MFG. FULL PARTS WARRANTY IF REGISTERED ON LINE 2YR. LABOR THRU U.S.S. OF SO. FL.. UNIT WILL BE HOOKED UP TO EXSISTING DUCT-ELECTRICAL LINES AND DRAIN. UNIT COMES WITH NEW T-STAT AND FLOAT SWITCH. TOTAL PRICE-------------------------------------$7,000.00 F.P.L REBATE----------------------------------(-$1,500.00) WARRANTY DISCOUNT---------------------(-$1,500.00) TOTAL PRICE (YOU PAY)-------------------------------$4,000.00 MAY QUALIFY FOR FEDERAL TAX REBATE UP TO $1,000.00 On August 15, 2013, Frank provided the following quote and proceeded to replace the air conditioner with supposedly a new one. 08/14/13 TO; PATRICIA DRAGOVIC 3400 SW 185 AVE. MIRAMAR FL. (917) 859-6316 FROM; FRANK ( U.S.S. OF SO. FL. ) (954) 867-4404 ESTIMATE RESPONDED TO MIRAMAR TO FIND MASTER BEDROOM UNIT EVAP. COIL FROZEN. THE COND. UNIT COILS WERE ALSO ALL ROTTED OUT. INFORMED CHOICE HOME WARRANTY OF MY FINDINGS. THE WARRANTY CO. HAS AUTHORIZED ME TO CREDIT WARRANTY CUSTOMER $1,000.00 TOWARDS REPLACING THE ENTIRE A/C SYSTEM. THE CREDIT ONLY VALID IF INSTALLED BY A CHOICE HOME WARRANTY CONTRACTOR. WILL INSTALL SUPER HIGH EFFICIENCY ( 13+ SEER) 30,000 B.T.U. SPLIT SYSTEM (GOODMAN). THE UNIT COMES WITH A 10YR. FULL MANUFACTURER PARTS WARRANTY. NOTE^ UNIT MUST BE REGISTERED ON-LINE. TWO YRS. LABOR WARRANTY THRU U.S.S. OF SO. FL.. WILL HOOK-UP TO EXSISTING DUCT-FREON LINES AND ELECTRIC. UNIT COMES WITH FLOAT SWITCH AND NEW T-STAT. PRICE----------------------------$4,795.00 WARRANTY DISCOUNT--------------------(-$1,000.00) F.P.L. REBATE-------------------------------(-$1,000.00) FINAL PRICE (YOU PAY)--------------------------------$2,795.00 NOTE^ YOU MAY QUALIFY FOR FEDERAL TAX REBATE UP TO $1,000.00
Your Desired Resolution:
Refund $6795 for two air conditioners Refund $100, $150, $629 & $200 service call fees for the same damage. Choice pay for damage to home by faulty quality installation and water damage $2000 Theft of original air conditioners $4000 - depreciated value. Total: $12,895
This case will be reviewed by a complaint specialist at Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
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