Fred Loya Insurance Denying claims without investigation and And threatened filing a lawsuit against me! El Paso, Texas
Fred Loya is MY insurance company - I was hit by a drunk driver and the police report clearly shows who was at fault. Faxed all my paperwork in and 6 weeks later they hadn't even opened a claim! When I first talked to my agent he said plainly "oh no your don't want to file a claim". Finally they opened a claim and then I received a letter several days later saying: We have denied your claim - The letter went on to say: You may be served with a lawsuit - Written in a very threatening manner!
A lawsuit for what - the accident was not my fault. The did nothing to contact the responsible parties insurance. Isn't my insurance supposed to be my advocate??? Not there - HORRIBLE decision to switch my insurance to Fred Loya - Don't do it!