Complaint Review: Freddie Mac

Freddie Mac has appeared to have or given misinformation about my mortgage. The bank has said that Freddie Mac is preventing me from for receiving assistance with the mortgage payments. My hardship letter has included situations since super storm Sandy caused over 50% damage on the house when Ramapo road. Also included in the hardship letter was my becoming the primary health-care provider of my sister dealing with her breast cancers and then her stage IV lung cancer which led to her death. The house on (((REDACTED))) has finally started to be listed but I have not been living in the house since November 2015.  In the meantime I have been renting a room in the house where I have been able to store most of the property that was not damaged during the storm. During this time I had to continue paying the taxes, insurance is, and the flood insurance which of course has raised yearly since the storm because the flood insurance companies want the house is to be raised.

All I'm asking is for some understanding in helping to renegotiate or refinance the house  payments.