Free Ingwe Catamaran - Best Of BVI.com - Luxury Villa And Yacht Vacations - Charterport In The British Virgin Island Caveat Emptor The Worst Charter Yacht Vacation Ever Roadtown Tortola British Virgin Islands
After six months of trying I am unable to get the Royal Virgin Islands Police to investigate the assault. After the lengthy process of filing a police report in Roadtown Tortola I had at least a dozen conversations with multiple officers who each assured me they would follow through. The charter broker Best of BVI washed their hands of the matter immediately. I was able to charge back my credit card for half of the total charter fee. I hope that anyone contemplating chartering a yacht in the British Virgin Islands will not make the mistakes that I did dealing with non-US companies. Make sure you deal with a reputable charter yacht broker in the US that is a member of CYBA. Make sure the vessel is of US registry and that the crew and ownership are also of USA. Had I done these things the Captain would of been alcohol and drug tested then thrown in jail. Because the owner (still unknown to me ) is South African, the crew British, and the vessel BVI registry I have virtually no recourse. The broker falsely claimed the crew had 18 months of successful charters before our charter. The truth was that there were only 5 weeks of charter and at least one documented complaint. The pycho crew of Captain John and Deb Grills are still chartering the BVI's torturing unsuspecting passengers aboard the sailing catamaran Free Ingwe.
Phmeyw
Key West, Florida
U.S.A.
3 Updates & Rebuttals
Randeen Cayer - Owner Free Ingwe 2012-present
St Thomas ,Virginia,
USA
Greetings from the new owners of Free Ingwe
#4REBUTTAL Owner of company
Fri, September 23, 2016
Good afternoon, My name is Randeen Cayer and my partner Alan Roberts and I purchased Free Ingwe Novemebr 2013. We would first like to extend a sincere apology to the original poster. Even though the service issues experienced aboard Free Ingwe were long before we become owner/operators, we are very sorry that you had anything less than a stellar vacation in the BVI. We know that every charter guest spends a great deal of time and money when choosing a vacation and for anyone to have such a negative experience tarnishes not only the name of this yacht, but the industry as a whole. Albeit this review is quite dated, it still holds a prominent place in google-land and pops up like a sore thumb to future charters researching yachts for thier special vacation.
We encourage each and every person who reads this to seek out current information and guest reviews found on our website (sail freeingwe) our e-brochure (viewyacht.com/freeingwe) and most importantly in candid discussions with experienced charter brokers (if you do not have one yet please contact me and I will suggest some great people to help you with your vacation planning) I belive these insights and opinions will give you a clear picture of the commitment we the owners make to this business and our guest....from the improvements to the yacht ( full refit completed 2016) to the careful selction of our personable, professional and very competent Captian & Chef ... We strive to make your vacation with us the best you have ever had. We hope to one day welcome you on board Free Ingwe
DrL3012
Olympia,Washington,
United States of America
New Owners are fantastic
#4Consumer Comment
Sun, July 10, 2011
Just returned from an eight day charter from St Thomas to Virgin Gorda in the BVI. Best vacation I have ever had. Excellent food, outstanding service, totally professional. The atmosphere was relaxed and fun. Diving, snorkling, wake boarding, walking beaches to playing games into the evening. Our kids had a blast. Matt and Melissa are a class act. I would hire them again in a heartbeat.
John
United States of AmericaNew Ownership
#4Consumer Comment
Wed, November 18, 2009
Having just chartered Free Ingwe I feel it necessary to provide updated information. Free Ingwe has new owners that are very professional and made our vacation an outstanding experience. If looking to charter a catamaran in the BVI I highly recommend them we couldn't have had a more pleasant experience.