FreeCreditReport.com - Consumer Info Ripoff Still Charging after Cancelled Membership Bad Customer Service No Help Orange California
We have attempted to cancel our membership with freecreditreport.com for the past month and a half. When I called the number on the website in Septemeber, I was informed via automated system that I had to e-mail: CANCEL@CONSUMERINFO.COM. I did so. The charge still cleared. I e-mailed again; the charge just cleared for the second month today.
Now on the website, they give a different e-mail to use now. I have e-mailed them recently. If they do not cancel the membership today, I suppose we'll have to put a stop payment on them from our credit union. If that doesn't work, I will pursue other options.
DO NOT use this company. Even if you assume you'll cancel during the first "free" month, you will not be able to do so. It's a trap I wish I had realized before going through this mess.
Tara
Hobart, New York
U.S.A.
1 Updates & Rebuttals
Jesse
Dubuque,Iowa,
U.S.A.
I knew something was fishy, all these commercials for freecreditreport.com on TV
#2Consumer Comment
Sun, November 21, 2004
Seeing all these commercials for freecreditreport.com on TV and internet, something struck me as wrong when seeing them. The entire impression I got of the company was that something fishy was going on here, but I just couldn't put a finger on what it was.