Complaint Review: Freecreditreport.com

I signed up for freecreditreport.com, assuming that it would be "free". Over a month later I had a charge on my account from CIC*CREDIT REPORT for $12.95. Okay, I admit, I didn't read the small print. I actually signed up for a "30-Day-Trial", and after that I would be charged said amount.

trying to resolve the issue, I called their "customer care service", where I was only able to speak with a very rude represantative. I cancelled my "membership", but wasn't given a canncellation number. Instead I was given the name (first name only!) and a number for the person I spoke to. But I wasn't given my money back.
About two hours after that I received a confirmation e-mail, thanking me for my order. WHAT ORDER??? So I called back again. This representative was even ruder... I was unable to get my point across. I don't even think I was listened to.

Do yourself a favor: be smarter than me and read ALL the small print on the ENTIRE page.

I am going to dispute this charge with my bank and really hope (for them) that I will get refunded my money!

Dana
Greensboro, North Carolina
U.S.A.