Complaint Review: Freedom marketing

My wife and I recently went to the 90 minute presentation.  We received a postcard in the mail saying that we would receive two airline tickets anywhere in the U.S.  We went expecting there to be some strings attached and to get some amount of pressure to buy things.  What we got was false advertising in the postcard (you can't go anywhere in the U.S., only there selected handful of cities), really a not very good deal on what they do give you (with all the processing fees, taxes, "agency fees", etc., etc.) and ultimately a waste of our time sitting there, driving there and having to type this email.  After reading Joes complaint I am extremely glad we didn't sign up for any of their products.

In response to the owners response, it sounds to me like he is trying to pass the blame onto the other companies he works with ("We do not fulfill the memberships IDS does", "Regarding the promotional trip: all promotional trips are purchased through a third party vendor").  His statement that "Everyone that is invited to our presentations is told in writing that there are processing fees and taxes they will be required to pay in order to use the travel certificate...", forgets to mention the fact that you aren't given this information (in fine print), until after the presentation.  Nowhere is this stated prior to arriving at the presentation.  Additionally you can't get any real information from the marketing lady on the phone who as a third party doesn't really have detailed information.  I asked her all of these things and she just said what I wanted to hear to get me to go there so she could get her commission.  

My suggestion to LaBella is, if you are really trying to provide a good product then get a handle on who your partners are (IDS and your marketing company), because ultimately you are representing each other as a service to the customer.  I for one know that you already are aware of all of these things and continue to try and fool people, so go F*** yourself.  My suggestion to the public is to stay home.

LaBella Destinations is a distributor for IDS. We sell a software license for a product that saves consumers $$$ in almost every aspect of there life. We do not fulfill the memberships IDS does. In regards to the membership/site issues; IDS is in the process of a mulit-million dollar site upgrade and that is why some tabs do not work. This was explained to them prior to them signing a single document. As an added benefit there is a concierge phone number they can also call for all their needs. IDS is a very reputable company, feel free to do some research at IDSdiscovery.com. The only way someone would not get a refund within the 3-day rescind period is if they access the product and it states it very clearly in the contract this fact and each member signs agreeing to this. Regarding the email issues, I can only suspect they are emailing the wrong email address because we received emails without issue constantly. Regarding the promotional trip: all promotional trips are purchased through a third party vendor. Everyone that is invited to our presentations is told in writing that there are processing fees and taxes they will be required to pay in order to use the travel certificate, $500 for a week long vacation is a great deal for hotel and accommodations. Unfortunately, we cannot make everyone happy, but we do our best. If that is not good enough, than I am sorry for the way they feel. The product we sell is real and works great, if they were having so much trouble, it would have been nice to receive a phone call so we could help them. We do wish the best for our customers and are concerned when they are not. I do wish this customer the best. If there is anything we can do to help them, we are always willing to do so.