Freedom Moving And Storage Unprofessional and dishonest movers are just the tip of the iceburg, the internal staff is just as bad. ripoff Atlanta Georgia
Back in August of 2005 I chose to use Freedom Moving and Storage to move my belongings from Chicago, IL to Boca Raton, FL. Let me set the stage by saying neither of the movers spoke any English. The list of my complaints are as follows:
1. These movers were the most rude and unprofessional individuals I had ever met, and I was immediately unhappy with this company. They made every effort to tack on extra charges when none were necessary. I argued as much as I could with the men who could not understand a word coming out of my mouth.
2. I requested the movers break down my home entertainment center to be sure they did not break it. Of course they refused, I assume because fully assembled it takes up more square footage - thus they can charge me more. Of course on arrival, these shelving units and entertainment center were damaged beyond repair, and I had to buy new units.
3. I was told my belongings would arrive within 3 days of pickup. The movers came to Chicago on a Friday morning, I departed for Florida on a Saturday morning and arrived Sunday morning, expecting by things to arrive Monday. Much to my dismay, NOTHING ARRIVED UNTIL THE FOLLOWING WEEK.
4. When my belongings did finally arrive, I found my master bed frame was missing. My guest bed frame was missing pieces. In addition to the entertainment center, they had broken several dishes, glasses, picture frames, and a camera.
5. The distance from the parking lot to my doorstep on the first floor of my new apartment was roughly 35 feet. They assessed a $75 dollar charge for the "long distance from truck to door."
6. Once I filed a claim with Freedom's affiliate Anthem Claim Management, I was to receive a check for $198 to cover damages (which of course did not even come close to covering the full cost). It has been 4 months since I filed that claim. I have called 5 times to follow up on the status of my claim. Not only have I not received a check, but when I call, they either place me on hold and never pick up again, or they send me to voicemail and do not return my call.
I hope this posting will convince any individuals who are moving NOT TO USE FREEDOM MOVING AND STORAGE, as they are the worst company I have ever worked with - in any capacity.
Tim
Boynton Beach, Florida
U.S.A.
1 Updates & Rebuttals
Maria
Atlanta,Georgia,
U.S.A.
regarding your move.
#2UPDATE Employee
Wed, August 30, 2006
In regards to this complain..
All of our drivers are skilled, trained and have at least a minimum of 5 years of experiance.
98% of our drivers are american citizens and speak perfect english.
Our time frame of delivery is 2 to 14 business days from the day the customer says he is ready. Customer did not pay or request a guaranteed delivery date. Customer signed on the company paperwork and on the Order for service that needs to be accepted before the pick up date, understanding and accepting the terms and conditions. If there were additional charges, like the long carry of $75.00, that was applicable.
As far as customers claim. Check number 1216, cashed on May 8th 2006. THE SAME DAY HE WROTE THIS COMPLAINT.