Complaint Review: Freedom Performance Exhaust

Just a heads up if you are in the market for new pipes for your ride.

I am saddened to have to report a very unsatisfactory customer service engagement with Freedom Performance Exhaust. I have a set of their chrome "Racing" true duals on my 2010 FLTRX. After a little over a year in service, all four welds on the right front center shield clamp failed. Soon after, all four of the forward clamp shield welds failed on the same shield (there are only three clamps per shield). Upon close inspection, the original tack welds were minimally acceptable from the manufacturer. If I re-weld the clamps to the shield, I would need to re-chrome the shield. $$$

I spoke with Scott in the Customer Service Department of Freedom Performance on a number of occasions. Sent in the obligatory photos and registered my displeasure with the performance of the shield clamps. In the end, my ONLY option was to purchase a new right side front shield for $400; or a new set, both shields for $450.

As a break-away company from another manufacturer, it would seems to me Freedom Performance needs to do it better and their products need to be of good quality and perform well. Don't get me wrong, Scott treated me courteously, but wouldn't stand behind their product. I am extremely dissatisfied the original clamp welds were of such poor quality and especially with their complete lack of interest in trying to make it right.

Needless to say, for a $900 exhaust system, I won't be ordering one replacement shield for $400 in the near future. Guess I'll ride without one so I get to share my story with others.

Bottom line, I DO NOT recommend Freedom Performance Exhaust Systems.

http://www.freedomperform.com