Freedom Pop Deceptively Vague Scamming Toward Consumers Internet
As one of many who were fortunate enough to have enjoyed the highly affordable and coveted Clear wireless internet service by 2008, I am also one of all Clear wireless customers left looking for comparable quality service, after Sprint aquired Clearwireless, and cancelled service in November of 2015. Of course, I'd expected to pay more than Clear's $55.00 a month -for life- for a desktop/hotspot unlimited data plan bundle. An exhausting two week search for a reasonably priced hotspot led to many devices that cost considerably more than $55.00 a month, and do not include a desktop device. Finally, Freedom Pop looked promissing.
On November 3rd, 2015, I'd wound up ordering a MIFI device from Freedom Pop. Including $20.00 for the first month and the cost for the device, I'd paid $206.98. Coming from an unlimited plan, I had no idea about counting data. Upon contacting Freedom Pop, customer service was vague, in explaining consumer data monitoring, yet very good in suggesting upgrades. I gave in to a $34(?) upgrade. It turns out, that plan left me about four days short of data for my plan period. I had to call -a few times- for the device to be reset. After the resets, the consumer data counter was no longer reliable, as in did not show data usage ever again. Between getting disconnected, and not getting through at all, getting in contact with Freedom Pop began to become more difficult.
To the more important point, I'd called -on December 2nd, to cancel my service; so that I may return the device and apply my device refund to another company's device I'd stumbled upon. The customer service representative apologized -for the unreadable data counter, and asked me to give Freedom Pop another try for 30 days, so that I may properly measure my data usage, without interruption. I'd said, "I thought it was 30 days". She'd replied, "No, you have 60 days". Because I work overnight and am usually asleep during Freedom Pop business hours, this seemed as though I ought to give it a try. This new date gave me a product return deadline of January 5th, 2016. After a few days, data usage was still not able to be monitored. I'd figured I'd call before December 2015 ends, to get instructions to send the device back. This time would also exhaust the thirty something dollars I'd paid, for December.
On December 30th, I'd called Freedom Pop, and explained that I want to cancel. I was -once again- offered options, and politely declined them. I'd insisted that I want to cancel. The customer service rep complied with my request. Upon asking about my refund, I was told I get a 30 day refund, and that there was no record of an offer for 60 days. With that, I am still going to order the device I'd found, from the other company. Freedom pop will also be reported to the Better Business Bureau.