Freedom Pop Employee : Said first name was Rics and employee # was 468 worked in activation dept. another said first name Edge employee # 1501914 . Could not assist or provide me with RMA ( Return Material Auth. # ) because he could not find me in their system , th Strongly urge you to stay clear , bait and switch strategy , lack of disclosure , won't refund. Multiple ( India ( surprise ! ) and Phillipines ( Offices Indiana Nationwide
e mailed ( solicited ) by Freedom Pop ( or authorized 3 rd party marketer of which Freedom Pop must maintain total responsibility for ( FTC 1996 Telemkt. Fraud and Abuse Act ) . Accepted / processed CC for pymt. of phone . Shipped me phone . Can not find me or the piece of equipment in their system . Wanted CC #, said they wouldn't charge it .. just wanted to make sure I had one ( for what ?! ) . Then pushed extended warranty coverage for $4.99 . I asked if monthly or annual . Ignored and attempted to change venue of conversation. I redirected the conversation, repeated the question and he ( Rics ) ultimately said monthly . This is called " non disclosure " or possibly "craming "( per the FCC ) , charging for some thing unauthorized by consumer . Dialed their provided 877 toll free # to request RMA # and address for returning for refund. Voice prompts offer nothing similar to what you are needing or seeking . Took a shot a billing questions ( #3 ), edge appeared to be ok then in the end could not assist. Offered to connect me with the activation dept. and stated for me " to give it a try " . RIGHT ! . This is my first stop. FTC , FCC , my state Public Utilities Commission , and US Atty. General office's will follow .They picked the wrong consumer....