Complaint Review: Freedom Pop

I became aware of Freedom pop By a Fraud charge being done on my credit card. I contacted the company and they was to refund the amount because i did not have service with them. (they only refunded one month i found out instead of the many months that my card was charged) I then a short time later was looking for a cheep phone dervice and came across them. i contacted them and ordered a special phone deal from them. i was then charged for two phones . i contacted them and they said that the phone charge was done by acident and that they was sorry. then they told me that the phone i arigenaly ordered was on backorder and that they did not know when it would be shipped. i asked what about the other phone. they responded that it was avalible but it would cost more. i agreed to pay the higher price and they said i would have the phone in 7-10 days. here it is 30 days now and not only do i not have a phone it is supose to also be in back order. i told them i find this odd because on there own web page it shows that my order was up graded the soft ware down loaded and that it was packaged waiting for delivery to me and when it was shiped i would get a tracking number. i was told that because of all the trubel that they would offer me 2 monthsd free trial service and a 10 dollar credit on my acount. i said thats fine but if there is no phone to ship how can you say it has had all the needed upgrades and packaged waiting to be shiped. they said it was on back order, and then i asked ok,how can you say on your customers web site that is supose to let me know what stage my order is in that its been up graded and down loaded and packaged waiting to be shiped when you say it is in back order. they in tern say that there is no phone that was packaged and that i was miss informed.

i said how is this it is your own web site that tells me this as well as emails from your company that has given me this info. they reply that the phone could be in shipping and to me the end of next week after next. i said so youe saying at least another month. they say yes i said refund my monie they say they can not that it is not able to change to a diferent phone or refund because the order is in the shipping department and so at this time it can not be changed or cancelled. i said then how will you say i will get 2 month free service and such but as well it is in shipping to be shipped but you also say its on back order and there is no package waiting to be shiped. !) bate switch2) unlawfull use of a credit card number 3) unfair and eleagal trading on the internet and using the phone to facilitate a criminal ast. thease are just a few i am thinking of right now. so beware i fell like this is going to be a long rodeo for me . so do not use FREEDOM POP !!!!!!!